Contact Walsall Council
You can do a lot online without needing to call or make an appointment.
- Apply for a service
- Report a problem
- Pay for a service
- Make a booking
- Make a complaint
- Make a comment or compliment
What to do in an emergency
You can call our customer experience team at any time. If it's outside our normal working hours you'll be transferred to the out-of-hours emergency team.
See someone in person
Walsall Connected is the face-to-face support we offer to our most vulnerable customers. It's available in libraries and community centres across the borough.
We can also give you in-person guidance so you feel more confident using our online services in future.
What do you need to contact us about?
You can find all our services on the homepage. It's usually quicker to contact the team you need direct. You can find contact details for all our teams on relevant webpages.
We've listed contact links to our most in-demand services in the drop-down list below.
Bins and recycling
Council tax and business rates
Benefits and cost of living support
Schools and school admissions
Child or adult abuse (safeguarding)
Adult social care
Complaints and compliments
Press and media enquiries
Website feedback
You can find phone numbers and email addresses on the bins and recycling webpage.
There's a lot you can do online without needing to call. You can:
You can find phone numbers and email addresses for the council tax team or our business rates team on our webpages.
You can also sign up for an online council tax account to:
- pay your council tax
- tell us you’ve moved home
- apply for council tax reduction
Or sign up for an online business rates account to:
- pay your business rates
- view details in your account
- find the rateable value of a business property
You can find phone numbers and email addresses on our benefits webpage.
We’ve also got some resources to help you with the cost of living crisis.
You can use our online forms to:
You can contact our:
The Walsall Safeguarding Partnership website has the phone numbers you need to:
If a child or adult is in immediate danger, call 999.
You can contact the adult social care team from our webpages.
If you need to complain about adult social care, email the social care customer service team direct.
You can call our customer experience team, or use our online forms to:
Find out how to contact our communications team for press and media enquiries.
You can tell us your views about our website by using the ‘rate this page’ icons that you'll find on each of our webpages. If there's a problem with the way a webpage works, let us know so we can fix it.
You shouldn't use the feedback icons to make enquiries or complain about problems with the council, as we're not able to deal with comments that come in this way. Use our comments, compliments and complaints function to do this instead.
Phone us
If you can't find the phone number you need on our webpages, our customer experience team will answer your question or direct your phone call to the right service area.
Write to us
Our postal address is:
Walsall Council, The Civic Centre, Walsall WS1 1TP
If you know the name of the service or you're writing to a particular person, include these details before the address.
Contact information
Before contacting us, please check to see if we can answer your question from our online information.
Write to us:
The Customer Experience Team, Walsall Council, The Civic Centre, Walsall WS1 1TP
Business hours:
Monday to Thursday: 8.45am - 5.15pm
Friday: 8.45am - 4.45pm
You can call outside these hours in an emergency. You will be transferred to the emergency out of hours team.
Connect to a BSL interpreter
Available on demand Monday to Friday between 9am and 4:30pm
