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Benefits and cost of living support

Apply for Housing Benefit and council tax reduction, access the landlord portal, and get money and debt advice

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Online services

Apply for Housing Benefit and CTR, upload evidence or update your details 24 hours a day, 7 days a week from your phone, PC or tablet.

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Council tax reduction

CTR can reduce the amount of council tax you have to pay if you're on a low income. Find out if you're eligible, and how to apply.

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Housing Benefit

Housing Benefit can help you with the cost of your rent if you're unemployed or on a low income. Find out if you're eligible, and how to apply.

Contact information

Before contacting us, please check to see if we can answer your question from our online information.


Benefits Service:

Benefit appeals team

Free school meals team


General enquiries: 

0300 555 2855

Housing Benefit overpayments: 

0300 555 2857 (24 hours) or 01922 652396

Write to us:

Benefits Service, Walsall Council, Civic Centre, Darwall Street, Walsall, WS1 1XU

Business hours:

Monday to Friday: 9am - 5pm

Connect to a BSL interpreter

Available on demand Monday to Friday between 9am and 4:30pm

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