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Web and Cookie Notice

This notice is to explain what information we collect on our website and what cookies we use.

View the main Walsall Council Privacy Notice.

To make this site simpler, we sometimes place small data files on your computer. These are known as cookies. Most big websites do this too.

Our cookies help us:

  • make our website work as you'd expect
  • improve the speed/security of the site

We do not use cookies to:

  • collect any personally identifiable information (without your express permission)
  • collect any sensitive information (without your express permission)
  • pass data to advertising networks
  • pass personally identifiable data to third parties
  • pay sales commissions

We collect web statistics automatically about your visit to our site. This information is used to help us follow browsing preferences so that we can improve our website. These statistics do not contain personal data and cannot be traced back to an individual.

We do not use cookies to store personal data or link non-personal information stored in cookies with personal data about specific individuals. Our cookies aren’t used to identify you personally. They’re just here to make the site work better for you. Indeed, you can manage and/or delete these small files as you wish.

Granting us permission to use cookies

If the settings on your software that you are using to view this website (your browser) are adjusted to accept cookies we take this, and your continued use of our website, to mean that you are fine with this. Should you wish to remove or not use cookies from our site you can learn how to do this below, however, doing so will likely mean that our site will not work as you would expect.

Website Function Cookies

Our own cookies

These help our website to work well. There is no way to prevent these cookies being set other than to not use our site.

Managing Cookies

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set, visit the About cookies or All about cookies website.

Find out how to manage cookies on popular browsers:

To find information relating to other browsers, visit the browser developer's website.

To opt out of being tracked by Google Analytics across all websites, visit http://tools.google.com/dlpage/gaoptout.

How we use cookies

The following cookies are used by this website:

Cookie Usage

dnn_isMobile

Is user using a mobile device or requesting mobile layout

language

What is the user's preferred language

_RequestVerificationToken

Anti-forgery token, makes sure that the person filling in the form is the submitter

.ASPXAnonymous

This cookie is issued by ASP.NET and is necessary for site functionality.

ASP.NET_SessionId

This cookie is issued by ASP.NET and is necessary for site functionality.

_RequestVerificationToken

This cookie is issued by ASP.NET and is necessary for site security.

JCS_INENREF

Anti-spam

JCS_INENTIM

Anti-spam

PHPSessionID

Session cookies are used to store temporary information while you browse the site and are necessary for site functionality.

EDNViewNNN

Used by EasyDNN Modules for functionality. Deleted when browser closes.

JSessionID

Session cookies are used to store temporary information while you browse the site and are necessary for site functionality.

Personal information collected via online forms

Our policy is to respect and protect the privacy of anyone who visits our website. Where we ask you for personal information via an online form, this information will only be used for the purpose indicated and will be held in a secure manner. It will not be used for any other purpose without your permission and will not be kept for longer than necessary. If you are concerned about providing your personal information online please contact us and we will arrange alternative means for you to provide this information.

Use of IP addresses and cookies

We collect IP addresses only for the purposes of system administration and to audit the use of our site. We do not link IP addresses to anything personally identifiable, which means that while your user session will be logged you will remain anonymous to us.

External links

This site contains links to other sites. Walsall Metropolitan Borough Council is not responsible for the privacy practices or the content of these sites nor do we endorse any externally linked sites.

Security

This site has security measures in place to protect the loss, misuse, and alteration of the information under our control.

Contacting us

If you have any questions about this privacy statement or data protection issues generally, you can contact us by email.

Measuring website usage (Google Analytics)

We use Google Analytics to collect information about how people use this site. We do this to make sure it’s meeting its users’ needs and to understand how we could do it better.

Google Analytics stores information about what pages you visit, how long you are on the site, how you got here and what you click on. We do not collect or store your personal information (e.g. your name or address) so this information cannot be used to identify who you are.

The following cookies are set by Google Analytics and are classed as ‘persistent’ as they are stored for a considerable time on your computer, but they only track your visits to walsall.gov.uk and not any other sites you visit before or after: 

Name Purpose

_utma

Tracks number of visits to the site and times of first and last visits

_utmb

Timestamps entry to a site

_utmc

Timestamps exit from a site

_utmt

Optimiser

_utmz

Stores information on how the site was reached (e.g. direct or via a link, organic search or paid search)

_ga

Identifies unique users

_gat

Throttles the request rate

_gid

Distinguishes users

For more information about Google Analytics, visit Google Analytics

Measuring website usage (Hotjar)

We use Hotjar to collect information about how people use this site. We do this to make sure it’s meeting its users’ needs and to understand how we could do it better.

We use Hotjar in order to better understand our users’ needs and to optimise this service and experience. Hotjar is a technology service that helps us better understand our users’ experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behaviour and their devices. This includes device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. 

Name

Description

_hjClosedSurveyInvites

This cookie is set once a visitor interacts with a Survey invitation modal popup. It is used to ensure that the same invite does not re-appear if it has already been shown.

_hjDonePolls

This cookie is set once a visitor completes a poll using the Feedback Poll widget. It is used to ensure that the same poll does not re-appear if it has already been filled in.

_hjMinimizedPolls

This cookie is set once a visitor minimises a Feedback Poll widget. It is used to ensure that the widget stays minimised when the visitor navigates through your site.

_hjDoneTestersWidgets

This cookie is set once a visitor submits their information in the Recruit User Testers widget. It is used to ensure that the same form does not re-appear if it has already been filled in.

_hjIncludedInSample

This session cookie is set to let Hotjar know whether that visitor is included in the sample which is used to generate funnels.

_hjShownFeedbackMessage

This cookie is set when a visitor minimises or completes Incoming Feedback. This is done so that the Incoming Feedback will load as minimised immediately if they navigate to another page where it is set to show.

_hjid

This cookie is set when the customer first lands on a page with the Hotjar script, unique to that site on the browser. This ensures that behaviour in subsequent visits to the same site will be attributed to the same user ID.

Displaying advertisements

We use cookies to collect information so we can show you personalised advertisements.

We do not collect or store your personal information (e.g. your name or address) so this information cannot be used to identify who you are.

We only apply the cookies if you "accept all cookies" on our consent management banner which pops up when you first visit our site.

If you would like to prevent these cookies being set and personalised advertisements, you can select "reject all cookies" on our consent management banner.

You can read more about our ads and CAN digital on our advertising page.

The following cookies are set when you click to accept:

Cookie Usage
__gads Targeting/Advertising
__gpi Targeting/Advertising
__qca Targeting/Advertising
_ga Performance
_gat_CANTracker Performance
_gat_gtag_UA_71520058_1 Performance
_gid Performance
_pbjs_userid_consent_data Functionality
ad-id Targeting/Advertising
ad-privacy Targeting/Advertising
audit Targeting/Advertising
bcookie Performance
cpSess Functionality
cref Targeting/Advertising
dsp_pubmatic Targeting/Advertising
dsp_TTD Targeting/Advertising
euconsent-v2 Targeting/Advertising
IDE Targeting/Advertising
KADUSERCOOKIE Targeting/Advertising
khaos Targeting/Advertising
lang Targeting/Advertising
li_gc Targeting/Advertising
lidc Performance
mc Targeting/Advertising
TDCPM Targeting/Advertising
TDID Targeting/Advertising
D Targeting/Advertising
DSID Targeting/Advertising
dsp_app_nexus Targeting/Advertising
dsp_id5 Targeting/Advertising
dsp_smart_ad_server Targeting/Advertising
__Secure-ENID Targeting/Advertising
CONSENT Targeting/Advertising
AEC Targeting/Advertising
OTZ Targeting/Advertising
DV Targeting/Advertising
NID Targeting/Advertising
SOCS Targeting/Advertising

Essential cookies

We use cookies to collect information so we can run our chat bot (WALIS). 

We do not collect or store your personal information (e.g. your name or address) so this information cannot be used to identify who you are.

These cookies are essential for running the chat bot and will be used as standard.

The following cookies are set when you use the chat bot: 

Cookie Usage
MS0 Identifying sessions
MC1 Advertising/Analytics and other operational purposes