Comments, compliments and complaints
How to contact us to suggest improvements, compliment or complain about our services
Report a problem
We can deal with many problems quickly without going through the complaints procedure. Find out what you can report online.
Make a complaint
If we've failed to do something, performed badly or treated you discourteously, let us know so we can tackle the problem.
Make a comment or compliment
Tell us if you think we've done something well, or have any suggestions for how we could improve our services.
Adult social care and children’s social care service
We are working to simplify and improve how you can contact us.
While we do this, if your comment, compliment or complaint is about adult social care or children’s social care services, please email the social care team directly rather than using our online forms.
Schools and education
If your concern is about a school or education, you should contact the school and follow their procedure. There is guidance on the government's website that you may find helpful:
- how to complain about a school
- how to complain about a school’s special educational needs (SEN) support
- guidance about how the Education and Skills Funding Agency (ESFA) handles complaints about academies
There's a different process if you want to complain about an elected member of the council.
Press and media enquiries
Find out how to contact our communications team for press and media enquiries.
Before contacting us, please check to see if we can answer your question from our online information.
The Customer Experience Team, Walsall Council, The Civic Centre, Walsall WS1 1TP
8.45am to 5.15pm Monday to Thursday, and 8.45am to 4.45pm on Friday
You can call outside these hours in an emergency. You will be transferred to the emergency out of hours team