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Ask for an assisted bin collection

You can apply for an assisted bin collection if you need help putting your bins out.


To be eligible for assisted collections, you must:

  • have a health or mobility issue that prevents you from being able to put your bins out
  • have no-one else living at your property who's able to put the bins out for you

How to apply

You must have an online account to apply for an assisted bin collection.

Any data collected as part of the application will be used in accordance with data protection law and the UK GDPR. Find out more about how we process your data.

If you're unable to complete the online form, you can:

What to do if you move house

If you change your address you'll need to:

  • cancel your existing assisted bin collection - you can do this by signing in to your account, selecting ‘assisted bin collection’ (under ‘my transactions’) and cancelling it
  • reapply for an assisted bin collection at your new address

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