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Book a bulky waste collection

If you need to dispose of bulky household items, there are two options. You can:

This service is for residential waste only. If you are a business or landlord and want a large or bulky item removed, please visit our business waste page.

How many items you can dispose of

Each item has a points value. A small item is 1 point, a larger item counts as 2 or 3. Your order will update as you add your items.

You won’t be able to add anything that takes you over 9 points. 

Charges for bulky waste collection
Points Fee
1-3 £30.00
4-6 £50.00
7-9 £70.00

This charge is non-refundable.

Before you begin

To arrange your bulky waste collection you will need:

  • the address that you want the items to be collected from
  • details about the items to be collected
  • your debit or credit card details

You can also provide photographs, if you think it would be helpful.


We can only take items that can be carried by a two-person team.

Items we can collect

We collect white goods such as fridges and freezers, and other large items such as household furniture.

Items we do not collect

You’ll need to make other arrangements to dispose of:

  • bagged waste
  • garden sheds and fences
  • garden waste
  • commercial waste
  • building waste or rubble
  • clinical waste
  • hazardous waste
  • items that contain glass or mirrors

How to book and make your payment

You must have an online account to book and pay for a bulky waste collection. 

Any data collected as part of the application will be used in accordance with data protection law and the UK GDPR. Find out more about how we process your data.

If you're unable to complete the online form, you can:

New builds

It can take up to six weeks for new houses to appear on our system. If your address is not available when you log in, you'll be able to submit your details. We'll then update our records.

Get ready for your collection

This service runs from 6.30am Monday to Friday. We are unable to provide an exact time for collection.

You should:

  • put your items out at the front of your property by 6am on the day of your collection
  • make sure items are whole and easily accessible
  • protect soft furnishings from rain if necessary, as we won't collect waterlogged items

We will not collect from any stairs. Items have to be on ground level at the nearest point to the property's front edge. If you need to put items on the footpath as you do not have a front garden or driveway, please let us know. We will try to move them as early as possible on the day of collection.

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