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Accessibility

Walsall Council is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone, and applying the relevant accessibility standards.

This accessibility statement applies to  https://go.walsall.gov.uk.

This website is run by Walsall Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also working towards making the website text as simple as possible to understand.

How accessible this website is

Walsall Council is taking a number of measures to ensure accessibility of Walsall Council Website. However, we know some parts of this website are not fully accessible at the present time:

  • the text will not reflow in a single column when you change the size of the browser window
  • you cannot modify the line height or spacing of text
  • most older PDF documents are not fully accessible to screen reader software
  • live video streams do not have captions
  • some of our online forms are difficult to navigate using just a keyboard
  • you cannot skip to the main content when using a screen reader
  • there’s a limit to how far you can magnify the map on our ‘contact us’ page

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, contact us and tell us:

  • the web address (URL) of the content
  • your name and email address
  • the format you need (for example, BSL or large print, accessible PDF)

We’ll consider your request and get back to you as soon as possible.

Reporting accessibility problems with this website

We have improved the pages on our main website to make them fully ompliant with accessibilty regulations. We are working on our content and will continue to make this more readible. All of our pages let you provide feedback to us and we encourage you to tell us what you think. 

We welcome your feedback on the accessibility of Walsall Council Website. Please let us know if you encounter accessibility barriers on Walsall Council Website via:

  • Feedback buttons on pages
  • Feedback button on a BETA banner at the top of the page to report how you find the look and feel and navigation of our pages.
  • E-mail: webproject@walsall.gov.uk
  • Phone: +44 1922 650000
  • Visitor address: Walsall Council, The Civic Centre, Walsall, WS1 1TP

We will respond to feedback within 5 working days.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS)

Technical information about this website’s accessibility

Walsall Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. 

Walsall Council Website This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non-accessible content

Despite our best efforts to ensure accessibility of Walsall Council’s Website, there may be some limitations. Below is a description of known limitations which will be removed as we rollout new pages. Please contact us if you observe an issue not listed below.

Compatibility with browsers and assistive technology

Walsall Council Website is not compatible with:

  • Browsers older than Internet Explorer 8

Technical specifications

Accessibility of Walsall Council Website relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer:

  • HTML
  • WAI-ARIA
  • CSS
  • JavaScript

We rely upon these technologies for conformance to accessibility standards.

Non-compliance with the accessibility regulations

PDFs and other documents: Some of our PDFs and other documents are not formatted so they’re accessible to a screen reader. This doesn’t meet WCAG 2.1 success criterion 4.1.2 (Name, role value). Any new documents we publish should meet accessibility standards where they are required for essential services or users who are likely to have disabilities or impairments.

Images: Some images don’t have a text alternative (alt text), so the information in them isn’t available to people using a screen reader. This doesn’t meet WCAG 2.1 success criterion 1.1.1 (Non-text Content). When we review existing content and publish new content we’ll make sure our use of images meets accessibility standards.

Some images contain text, so people with dyslexia or using a screen reader will not be able to read the information. This doesn't meet WCAG success criterion 1.4.5 (Images of Text). When we review existing content and publish new content we’ll make sure our use of images meets accessibility standards.

Broken Links: On some pages the same link text is used for different link destinations. This doesn’t meet WCAG 2.1 success criterion 2.4.4 Link Purpose (In Context). We are working on a new website that will fix these issues. When we review existing content and publish new content we’ll make sure our use of images meets accessibility standards.

On some pages the purpose of each link can't be determined from the link text alone. This doesn't meet WCAG 2.1 success criterion 2.4.4 Link Purpose (In Context). When we review existing content and publish new content we’ll make sure our use of images meets accessibility standards.

Tables: On some pages tables do not have a description set using the caption element. This doesn't meet WCAG 2.1 success criterion 1.3.1 Info and Relationships. When we review existing content and publish new content we’ll make sure our use of images meets accessibility standards.

Contrast: On some pages on our microsites there isn't sufficient contrast between the colour of the text and the background, making it hard to read the information. This doesn’t meet WCAG 2.1 success criterion 1.4.3 Contrast (Minimum). When we review existing content and publish new content we’ll make sure our use of images meets accessibility standards. All the pages on our main website now conform to accessibilty guidelines.

Language: On some pages the language has not been set in a way that can be understood by a screen reader. This doesn’t meet WCAG 2.1 success criterion 3.1.1 (Language of Page). When we review existing content and publish new content we’ll make sure our use of images meets accessibility standards.

Navigation: On some pages the tabbing order is not logical when navigating using a keyboard. This doesn’t meet WCAG 2.1 success criterion 2.4.3 Focus Order. When we review existing content and publish new content we’ll make sure our use of images meets accessibility standards.

You cannot skip to main content when using a screen reader. This doesn’t meet WCAG 2.1 success criterion 2.4.3 Focus Order. When we review existing content and publish new content we’ll make sure our use of images meets accessibility standards.

HTML: On some pages HTML is used to format content rather than CSS. This doesn’t meet WCAG 2.1 success criterion 1.3.1 Information and Relationships. When we review existing content and publish new content we’ll make sure our use of images meets accessibility standards.

What we are doing to improve accessibility

Our roadmap to greater inclusivity

Walsall Council’s website is currently undergoing a complete rewrite and redesign to deliver a more inclusive online experience. Our goal is to deliver an experience that meets or exceeds the WCAG 2.1 Level AA guidelines by the end of June 2022. The following is a list of planned activity and estimated delivery:

  • Redesigned templates: 31st March 2021
  • Replacing our web platform: 31st March 2022
  • Iterative content updates completed: 30th June 2022
  • Estimated Launch: Ongoing rollout of new features as they are completed and tested

Preparation of this accessibility statement

This statement was created on 18 September 2020. It was last reviewed on 23rd March 2021.

Testing Approach

This website was last testing in March 2021. Walsall Council tested the accessibility of the Walsall Council Website using the following tools:

  • WAVE – general accessibility testing and colour contrast checking
  • Silktide’s disability simulator – general disability testing for a wide range of disabilities, including but not limited, to colour blindness, cataracts and tunnel vision
  • Hemingway – writing and editing tool