Walsall Connected Annual Report - Year Four - Year Four customer satisfaction

It is important to capture feedback from service users about their experience of the service received from Walsall Connected centres across the borough. Monthly customer satisfaction feedback is collected from all locations.

Collating regular customer feedback is a fundamental requirement of the Walsall Connected centres and forms part of the contract and commitment to customers.

Customer Satisfaction - Year Four

• 99% of residents would recommend Walsall Connected to family and friends.
• 100% rated the friendliness and helpfulness of staff as good or excellent.
• 99% of customers were satisfied with the way they were dealt with while being supported by Walsall Connected.

Resident feedback

• “The team are extremely helpful, friendly, reassuring and offer an excellent service for the community of Walsall.”
• “We have been to get help with a Blue Badge from them before, so wanted to come back as we knew they would be very helpful.”
• “The service I received today was so helpful. I not only got useful information but also emotional support just when I needed it.”