Walsall Connected Annual Report - Year Four - Resident support and demographic information

To better understand the diverse needs of the community, key indicators of digital access and support across the borough were analysed.

• 45% of supported residents had no access to digital services or limited access or data.
• More than 1,700 supported residents declared that they were registered disabled.
•  51% received digital support, access or upskilling.
• 76% were supported or correctly signposted, resulting in them not needing to contact the service area for the interaction.