Walsall Connected Annual Report - Year Four - Walsall Connected Performance - Year Four

• 14,432 residents were supported through Walsall Connected, receiving face-to-face support from trained staff.
• 69% of residents supported felt confident to complete the same process independently in the future following support.
• 51% of residents received digital support or digital upskilling, supporting digital inclusion goals.
• 4,686 residents were referred to or informed about additional offers available in the centre or at alternative centres, such as groups or activities.

The table below presents the top 10 service demands supported by Walsall Connected between July 2025 and June 2026.

The data highlights the broad scope of assistance provided by these centres. Support related to non-Council services and the Department for Work and Pensions represents interactions that would typically have been directed to Council service areas. Through Walsall Connected, these enquiries were managed or appropriately signposted, reducing demand on Council teams and enabling them to focus on their core responsibilities.