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Market Position Statement 2025 - 2040 Community-Based Services Equipment Services

Market Rating - Supply Of Equipment

Supply of equipment is judged to be amber currently. This is due to a recent review that suggests limited and outdated equipment in some types of equipment and some evidence of delays in people receiving equipment due to the current constraints with the infrastructure and operating model. There has arguably been a lack of investment locally in this critical service.

Supply

Market Rating – Quality Of Service

Quality of service is judged to be amber currently. Evidence suggests that the service could be significantly modernised and that key aspects of the service such as range of equipment, ordering of equipment and timeliness of service could be improved. 

The sufficiency of the equipment services workforce is judged to be unknown at present.

Quality

Current Market Status 

The current judgement of the equipment service is amber. This is for the reasons outlined above.

Provider Dimension 

There is currently one provider currently providing equipment services. A review of equipment services should deliver options for the future of this service.

Distance From Vision For The Future

 A vision for equipment services and examples of services nationally is being considered. A new vision needs to be designed with providers, partners and service users. This is important to navigate a way forward and options for the future and a clear vision for this crucial service. 

Market Risks 

  • Strategic intent is for more people to receive care and support at home and in communities. Equipment is a key facilitator of this, yet the current contract does not appear to be as effective and efficient as it could be
  • Risk that history and commitment to the current model and contracts prevents change and an improved service. An options analysis is being prepared to mitigate this risk.
  • Opportunity to review this service and consider all different options in Walsall with investment for this critical service
  • Opportunity to follow the commissioning cycle and to thoroughly and transparently unpack the opportunity moving forward
  • Opportunity potentially to consider a Black County wide approach to this
  • Opportunity to look outside of Walsall nationally to see other practice in equipment services and what could be possible
  • Opportunity to seek user experience and feedback as part of a formal review of this service feeding into the strategic re-commissioning of the CBS Framework in 2027 and to consider if equipment services is part of this overall strategic re-commissioning or not.