Coronavirus: Latest information and advice 

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Taxi & Private Hire





COVID-19 Prevention Advice for Taxi Drivers


This guidance has been created in the interim, while awaiting further guidance from central government.  Information is frequently changing and being updated and if you require further advice please visit:   

COVID-19 is a new illness that can affect your lungs and airways.  It is caused by a virus called coronavirus.  This briefing explains some of the steps you can take to reduce the risk of transmitting and contracting COVID-19.

Think about asking about symptoms before a passenger is picked up

In line with current guidance, people with a new persistent cough or high temperature should stay at home.  If potential passengers have symptoms, direct them to NHS 111 and advise them not to make the journey.

Where possible, ask all passengers to sit in the back of your vehicle.

Keep your vehicle clean to reduce the impact of the virus.

  • Regularly clean surfaces, such as card payment devices, steering wheels, handbrake, door handles, with normal cleaning products.  (At the beginning, middle and end of a shift as a minimum).
  • Carry a box of tissues and use tissues to catch coughs and sneezes.
  • Dispose of used tissues in the bin as soon as possible.
  • Wash hands frequently with soap and water (you can keep a bottle of water and a bar of soap in your vehicle) or use a sanitizer gel - do this for at least 20 seconds. Sanitizer gel should be a minimum 60% alcohol - hand washing guidance

What to do if someone develops symptoms of COVID-19

  • If you become unwell with the symptoms of  COVID-19 you should go home and follow the stay at home guidance
  • If  you need advice go online to NHS 111 (or call 111 if they don’t have internet access).  In an emergency, call 999 if seriously ill or injured or life is at risk.  Do not visit the GP, pharmacy, urgent care centre or a hospital.
  • If a passenger is taken unwell with symptoms of COVID-19, you do not need to go home unless you develop symptoms.  You should wash your hands thoroughly for 20 seconds after any contact with someone who is unwell and clean your vehicle before the next passenger.

 Latest Advice  

If you, or anyone in your household, are experiencing either 

  • a new continuous cough, OR
  • a high temperature (of 37.8 degrees centigrade or higher) Then members of your household are now advised to stay at home (self-isolate) for 14 days from the onset of symptoms, following the current advice.   Individuals are encouraged to ask for help from others for their daily essentials.


Everyone should do what they can to stop coronavirus spreading.

It is particularly important for people who:

  • are 70 or over
  • have a long-term health condition
  • are pregnant
  • have a weakened immune system

Further information is available at


When should I contact NHS 111?

• you feel so ill that you can't do anything you usually would, such as watch TV, use your phone, read or get out of bed.
• you feel you cannot cope with your symptoms at home.
• your condition gets worse.
• your symptoms do not get better after 7 days.

How do I contact NHS 111?

You can use the NHS 111 online coronavirus service to find out what to do next.  If you cannot access online services you can call 111 (this is a free number to call).  You can ask for an interpreter in your language.


What will happen if I’m worried about my immigration situation?

All NHS services for coronavirus are free for everyone regardless of their immigration status in the UK.  This includes coronavirus testing and treatment, even if the result is negative.  NHS hospitals have been advised that no immigration checks are required for people receiving testing, or treatment for COVID-19.

What can I do to help stop Coronavirus spreading?

• Make sure you wash your hands frequently, using soap and water, for at least 20 seconds.
• Follow advice about staying at home.

This advice is based on NHS health advice and information and it is an advice for everyone in the UK, regardless of country of origin.  For more information:

• NHS Guidance:

• WHO guidance:


The above advice is available in different languages, please click on the link below to select preferred language.




Due to the current situation throughout the country following the Coronavirus outbreak, if you are unable to provide a medical, because your GP have refused, you will need to contact D4Drivers on 0808-178-0725 or email

Either you or D4Drivers can email the completed Medical to  



The facility to make online vehicle applications (replacement, renewal, new) is now available.

It is imperative that you allow good time for us to do this, and bear in mind staff numbers working in the Municipal Offices are severely reduced.  You can return your old plate to us by posting it through one of the external letterboxes at the front and rear of the Municipal Offices if you are able to do so, otherwise please keep them until we are able to restart public facing services.  


This is a temporary measure whilst the council responds to the current crisis.


For the latest guidance from the Department for Transport, please click on the following link:


Private Hire Vehicle Licence:


Hackney Carriage Vehicle Licence:


Please ensure all relevant documents are uploaded before submitting your application.  We will accept photographs of the vehicle log book / V5 slip, invoice/receipt, MOT Pass sheet, Compliance Sheet and Certificate of Vehicle Insurance, (please include the relevant schedule if the vehicle is on your fleet insurance).  If your vehicle requires proof of: LPG installation (to be checked against the LPG register), IVA / VCA Certificate, Calibration Certificate or LOLER Certificate, these will need to be attached to the form before submitting your application.


Online Payments can be made by clicking on the following link


All licences will be sent to you by email.  Please keep a copy of your licence on your phone and / or print it off so it is available to members of the public or the police if you are stopped.  Once the office reopens, badges and plates will be handed out.


New Vehicle Applications

This will require a prior appointment to be made at the MOT garage, where the proprietor will need to pay a NON-REFUNDABLE fee for the MOT in advance.  



MOT - man under car in pit

New rules on MOT testing for light vehicles

Due to the unfolding COVID-19 situation, cars and vans and motorcycles due their MOT from 30 March 2020 will have their MOT extended by 6 months.

This will continue until confirmed otherwise.

This will allow vehicle owners to continue to be able to get to work where this absolutely cannot be done from home, or do essential shopping.

Vehicles must be kept in a roadworthy condition and drivers can be prosecuted if they drive an unsafe vehicle.

We have published guidance for garages.

We've also published 2 guides for the public:

Guidance for MOT garages

The government has extended the requirement for certain businesses to close, but garages are allowed to stay open.

This is to make sure that essential vehicle maintenance and repair to keep vehicles, goods and key workers moving and safe can continue.



Private Hire Driver (PHD) Application Form

PHD Application form (PDF Version) can be found by clicking on the link HERE

PHD Application form (Word Version) cab be found by clicking HERE


Taxi and Private Hire

Hackney carriages and private hire vehicles play an important part in the provision of an integrated public transport system in Walsall.  It is the council's vision and opinion that a common standard should apply both in the vehicles that are licensed and to all the drivers who operate them.  This should be regardless of the frequency or level of participation.  Vehicles should be presented in a professional manner and customers have a pleasant experience.  The council advocates that best practice should be adopted as the norm.


By law a licence must be obtained before a hackney carriage or private hire vehicle can be used for business.  These are issued by the Taxi Licensing Unit, who have three main aims:

* to provide our customers with the assistance and guidance they require to deliver an excellent service to the public.

* to improve the quality of the hackney carriage and private hire service.

* to protect public safety.


These aims form the basis upon which we make our decisions when licensing the vehicles.

All hackney carriage and private hire drivers must have a taxi drivers licence before they can operate.

All hackney carriages and private hire vehicles must also have a vehicle licence before they can be used as a taxi.  A private hire service is run by an operator who takes bookings from customers and passes them on to a licensed driver and vehicle within the area they are licensed to operate.  Private hire vehicles must always be pre-booked.  The operator must have a private hire operators licence





Telephone lines will be manned from 9:30 am - 12:00 pm and 1:00 pm - 4:00 pm. 


Other Useful Contacts

The following contacts may be useful for hackney carriage / private hire drivers and private hire operators:

Walsall Council MOT Depot Walsall Planning Department
Clean and Green Services Civic Centre
200 Pelsall Road Darwall Street
Walsall Walall
Tel: 01922 654254 Tel: 01922 652677

Disclosure & Barring Service (DBS) (Previously Criminal Records Bureau (CRB)

Telephone:  03000 200 190


Driver & Vehicle Licensing Authority (DVLA)

Telephone:  0300 790 6801 (Driver Licensing Enquiries)

Telephone:  0300 790 6802 (Vehicle Registration Enquiries)


Driver & Vehicle Standards Agency (DVSA) (Previously VOSA)

Telephone:  0300 123 9000


Office of Communications  (Ofcom)

Telephone:  020 7981 3131

The council is not responsible for the content of external internet sites.



Contact Us

Taxi Licensing Unit
Walsall Council
Civic Centre
Darwall Street

Telephone 01922 653050