Housing renewal assistance policy 2026 - 2030: 1. Introduction - 15. Time periods and customer service

The council has developed a wide range of processes to help streamline grant applications especially for DFGs and related adaptations. The duty to complete a valid application form (with accompanying details, quotes etc.) rests with the applicant. Council officers will help applicants to complete the application forms and collate the other information required for a full application.

Council officers will prioritise this support for people applying for mandatory disabled facilities grants (DFGs) and related adaptations including but not limited to assistance for palliative applicants.

If the grant application is approved, the notification will also specify the works, which are eligible for assistance, the value of the assistance and the form that the assistance will take for example loan, grant or combination.

If the application is refused, we will explain the reasons for the refusal and the procedure for appealing against the decision in the refusal letter / email.

The council will continue to review processes and national best practice and guidance and where resources permit, especially relating to staffing it will if possible, expand its offer of agency service to support grant applications. The decision on this matter rests solely with the council.