Make a comment or complaint about the Walsall HAF programme
We want to resolve any concerns complaints at the earliest possible stage. Many issues can be resolved informally, without the need to use the formal stages of the complaints procedure.
Walsall HAF team takes concerns and complaints seriously and will make every effort to resolve the matter as quickly as possible.
Who can make a complaint or raise a concern
You can make a complaint or raise a concern if you’re the parents or carer of children that are registered at the HAF provider.
Anyone can make a complaint about any provision of facilities or services that we provide.
How to raise a concern or make a complaint
You can raise a concern or make complaint with the HAF team directly:
You can also make a formal comment, compliment or complaint to the council online:
When we’ll respond (HAF team)
We will confirm we’ve received your email within 24 hours. We may need to collect further information to investigate.
If you've phoned us, a member of the HAF team will take information regarding your concern or complaint to investigate. We’ll ask for your contact information so we can provide you with feedback.
We will provide feedback within 5 working days and confirm your concern / complaint has been resolved via email or phone.
If you’re not happy with our response
If a complaint is still not resolved, we'll offer you an appointment with the HAF manager to discuss the complaint.
