Finding it difficult to pay your invoice?

All our invoices are subject to recovery action you don’t pay them.

If you’re struggling to make a payment, you should contact us as soon as possible.

Tell us if you can't pay

If you are finding it difficult to pay your invoices, please tell us straight away. You can contact us by email or by phone. We will help you to arrange a suitable payment plan. 

Our help with the cost of living page might be useful if you’re experiencing financial difficulties.

Reminder letters

If you do not pay your invoice promptly, we will write to you to remind you that you need to pay.  You should make payment as soon as possible.

Find out how to make a payment.

If you have received a reminder letter but you have already paid, it is possible that we sent the letter before we received your payment.