Pay an invoice sent by the council

We charge for some of our services. If you have received a service from us and did not have to pay for it up front, then you may owe money to us.

We will invoice you for services such as:

• adult social care
• commercial rent and insurance
• trade refuse collection
• hire of leisure facilities
• licencing permits and certificates
• building regulation inspections

You might also receive an invoice if:

• you’ve been overpaid certain entitlements
• as a result of legislative requirements or contractual agreements

Payment methods

You should make your payment immediately, unless the invoice states otherwise. Details of how and where to pay is printed on every invoice.

Find out what you can do if you’re struggling to pay your charges on time.

Direct Debit

Paying by Direct Debit helps keep our charges down. This means we can invest more in essential services.

Phone us with your bank / building society details to set up a Direct Debit.

Online

You can pay online 24 hours a day, 7 days a week.

Phone

Use our 24 hour automated debit / credit card payment line.

Bank transfer

Our bank details are:

• Barclays Bank
• Sort code: 20-90-73
• Account number: 00075795

Quote your 10 digit customer reference (account) number and six digit invoice number(s).

Post

Make your cheques payable to Walsall Council. Please detach the invoice payment advice slip(s), enclose it with your cheque, and send it to us by post.

Cash at PayPoint outlets

Allow 3 working days for your payment to reach us.

This facility is free using the barcode on your invoice(s). Show your invoice(s) to the retailer to make your payment, and keep your receipt. 

At a Post Office

Allow 2 working days for your payment to reach us. You can pay by cash, debit card or cheque (payable to Post Office Ltd.)

This facility is free using the barcode on your invoice(s). Show your invoice(s) to the cashier so they can process your payment. 

Walsave Credit Union Ltd.

If you are a Walsave customer you can pay by cash, cheque or debit / credit card at their office.

Find contact details and opening times on the Walsave website.

Find out more about your invoice

If you have a query about your invoice you should contact someone in the relevant service area.

You can find their contact details at the top right hand side of your invoice.

Get a copy invoice

You can ask for a copy invoice by email.

You’ll need to include as many of the following details as you can:

• invoice number
• your customer account name
• your customer reference (account) number
• your full address and contact details
• the type of service or charge
• the date you received the service

Check your account balance

You can request your invoice account balance by emailing us.

Quote your 10 digit customer reference (account) number and six digit invoice number(s).