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Walsall Connected

Help to access online services

Walsall Council is increasing the number of online services we provide. Whilst this already helps many customers, we know that some of our residents struggle to access online services. To help, we have created a partnership, called Walsall Connected, with local community associations, libraries and other trusted partners.

Our team of trained staff and volunteers can support you if you're look to access online council services. Our Walsall Connected Digital Champions will work with you to improve your digital skills.

We aim to:

  • help you to self-serve, enabling access to council online services 24/7
  • provide face-to-face appointment-based support for our most vulnerable customers. Appropriate council officers with specialist knowledge can support those with complex needs.

How will this help you?

More services and information are available online than ever before. Understanding how to use and access the internet can open up many opportunities for you.

Besides offering support accessing our online services, Walsall Connected will:

  • teach digital skills, such as using email, online shopping, online banking, and web browsing
  • show you how to use the Walsall Council website to find information and news about the local area and services
  • raise awareness about community associations and libraries and show you how to get involved

What do I need to do?

You can visit the Lichfield Street Hub for further information.