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Types of support

What the fund can help with

The fund can provide:

  • fast, flexible help if you’re on a low income and you are facing immediate financial hardship
  • advice and support to help you manage financial shock and cope better in the future
  • connections to local services for help with income, debt, housing and wellbeing

Support is based on your situation at the time you apply. The fund is not guaranteed and does not replace benefits such as Universal Credit.

What we mean by financial shock

A financial shock is when something unexpected makes it hard to pay for essential living costs.

This could include:

  • a sudden loss of income or reduced working hours
  • an unexpected essential bill or expense
  • a delay or change in benefit payments
  • illness, caring responsibilities or a family emergency

Our approach

As well as emergency help, the CRF aims to support you to:

  • build financial stability
  • improve budgeting and money management skills
  • increase household income where possible
  • reduce repeat crisis situations
  • build confidence and independence

If you apply, we may also connect you to services that offer longer‑term support.

The four parts of the fund

Crisis payments Short‑term emergency financial support for people in immediate financial difficulty. This is to help stabilise your situation quickly.
Housing payments Financial support for households struggling to meet their housing costs. This is to help prevent homelessness or housing instability. To be eligible, you must be entitled to housing benefit, or the housing element of Universal Credit.
Resilience services

Advice and support to help:

  • reduce the risk of future financial crises
  • improve long‑term stability

This may include help with:

  • making sure you're getting the right income and benefits
  • budgeting and managing money
  • debt advice and reducing money worries
Community coordination We're working with voluntary and community organisations across Walsall. This is to make it easier to find and access help, and supports our ‘no wrong door’ approach.