Complaints

We understand that you might be unhappy about something, and we want to fix it as quickly as possible.

You don’t need to raise a complaint to get it sorted — just use one of our online forms to tell us about things like:

• a missed bin collection
• an abandoned vehicle
• fly-tipping, graffiti or street cleaning
• grass cutting
• potholes

Report a problem using MyAccount

Find a full list of everything you can report

Are you unhappy with a decision we've made? 

If you think we've got something wrong, there are steps you can take:

• disagree with a Housing Benefit or council tax reduction (CTR) decision
• appeal a school admission decision
• challenge a penalty charge notice (PCN)