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Complain about a licensed premises

If a licensed premises is causing problems, you can contact us. Email us to explain the problem and we'll let you know what we will do to help.

Ask for a premises licence review

This is the last resort when mediation with the premises has been unsuccessful.

You can apply for a review if:

  • a premises is constantly failing to meet the terms of their licence
  • a premises is constantly undermining the objectives of the Licensing Act 2003

You can do this at any stage after a licence has been granted.

Who can apply

You can ask for a review if you are:

  • an interested party (for example, a resident living nearby)
  • a responsible authority

How to apply

Your application will need to relate to one or more of the licensing objectives. These objectives are:

  • prevention of crime and disorder
  • prevention of public nuisance
  • public safety
  • protection of children from harm

Download and complete the application form and send it back to us by post.

Download list

As the applicant, it’s your duty to notify the premises licence holder and the responsible authorities with details of the application.

During the review you’ll need to give evidence of the steps that you have taken in attempt to resolve the issues.

What happens next

Your review application will go through a 28-day consultation period. This will allow responsible authorities or other parties such as residents or local businesses to express their opinion about your application.

We can reject any ground for review from an individual if we consider it to be either:

  • frivolous
  • vexatious
  • repetitious

If opposing views about the premises can not be resolved through mediation, a Licensing & Safety Sub Committee will look at your application. They will decide whether the licence can continue.

Members can make one or more of the following decisions:

  • Decide that no action is necessary to promote the licensing objectives
  • Modify or add conditions to the licence
  • Exclude a licensable activity from the licence
  • Remove the designated premises supervisor
  • Suspend the licence for a period (not exceeding 3 months)
  • Revoke the licence

Current reviews

Find out which premises are under review.