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How to contact us to suggest improvements, compliment or complain about our services
We can deal with many problems quickly without going through the complaints procedure. Find out what you can report online.
If we've failed to do something, performed badly or treated you discourteously, let us know so we can tackle the problem.
Tell us if you think we've done something well, or have any suggestions for how we could improve our services.
We are working to simplify and improve how you can contact us.
While we do this, if your comment, compliment or complaint is about adult social care or children’s social care services, please email the social care team directly rather than using our online forms.
If your concern is about a school or education, you should contact the school and follow their procedure. There is guidance on the government's website that you may find helpful:
There's a different process if you want to complain about an elected member of the council.
Find out how to contact our communications team for press and media enquiries.
Before contacting us, please check to see if we can answer your question from our online information.
Walsall Council, The Civic Centre, Walsall WS1 1TP
Office hours: 8.45am to 5.15pm Monday to Thursday, and 8.45am to 4.45pm on Friday