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How to report a concern about a school

What to do if you need to make a complaint or report a concern about a Walsall school.

As a parent or carer, your views are important. Walsall Council and Walsall schools are committed to listening to and working with you. 

If you have a concern about a school you should tell the school as soon as possible. Whatever the issue is, support for your child will not change in any way.

Many concerns can be resolved quickly by making early contact with the class teacher. Even if the school doesn't agree with your point of view, they will take your concerns seriously. The school will investigate the issue and take action if it can stop the same problem from coming up again.

If your child’s school is an academy

  1. Raise concerns with the appropriate staff in school
  2. Follow up with the head teacher / principal if you're still concerned 
  3. Write to the Trust or Sponsor 
  4. Follow up with the Secretary of State at the Department for Education

For all other schools

Follow the complaints process through stages 1,2 and 3.

  1. Stage 1: Informal

    Contact the school and make an appointment to talk about your concerns.

  2. Stage 2: Formal

    Put your complaint in writing and address to the Chair of Governors (via the school).

  3. Stage 3: Formal

    What to expect from the final stage of the complaints process.

  4. If you're still concerned

    Further action you can take if your concern is not resolved.

  5. When to complain to us

    Most complaints are handled by the school. Find out when you should talk to us instead.