Report a light nuisance
If artificial light from a neighbour, a business/commercial/industrial property, or another location is affecting your day-to-day life, you can report it online.
Before you start, you should make sure you have the details and evidence you’ll need to complete your report.
What you can report
Not every light problem is a statutory light nuisance. We can usually investigate regular, recurring or persistent light that seriously affects your ability to enjoy your home or impacts your health.
Examples include:
- security lights
- sports facilities (like floodlit football pitches)
- decorative lighting
- business premises lighting
One-off or isolated incidents are less likely to be investigated.
If the problem is on housing association property, report it to the housing provider first.
Light problems we can’t investigate.
We’re not able to investigate if the light comes from (for example):
- railways
- bus stations
- goods vehicle operating centres
You can find the full list on the government website about artificial light not covered by statutory nuisance laws.
Before you begin
If you know who’s responsible for the light, and it’s safe to do so, try talking to them to see if you can resolve the problem first.
To report a light nuisance, you should be ready to provide:
- your contact details
- information about where the light is coming from
- how often it happens
- information about any previous reports you may have made
You’ll also have the chance to tell us how the light is affecting you.
If you receive support from a social worker, health visitor or advocate, you can tell us when completing the form so we can provide appropriate support if needed.
How to report a light nuisance
Watch our short video to see how to complete the report form.
You can also:
- go to a Walsall Connected hub, where we'll show you how to use our reporting forms
- phone the customer experience centre and we will take you through the process
Evidence for your report
To help us investigate your report, you should keep a light diary covering similar incidents from the last two weeks.
Your diary should record:
- when it happened
- where the light came from
- how long it lasted
- how it affected you
Sharing your evidence
You’ll be able to upload supporting evidence as part of your report, including:
- photos that help identify the location
- your completed light diary
The more detail and evidence you provide, the easier it will be for us to assess the problem.
Make your report
You can do this online:
Protecting your information
Any data collected as part of the application will be used in accordance with data protection law and the UK GDPR. Find out more about how we process your data.
What happens next?
Once you submit your report, we will review the information and evidence. We’ll decide what action, if any, we can take.
