Report a smoke nuisance

If smoke from a neighbour, a business/commercial/industrial property, or another location is affecting your day-to-day life, you can report it online.

Before you start, you should make sure you have the details and evidence you’ll need to complete your report.

What you can report

Not every smoke problem is a statutory smoke nuisance. We can usually investigate regular, recurring or persistent smoke that seriously affects your ability to enjoy your home or impacts your health.

One-off or isolated incidents are less likely to be investigated.

If the problem is on housing association property, report it to the housing provider first.

Before you begin

If it’s safe to do so, try talking to the person involved to see if you can resolve the problem first.

If you still want to report the smoke, you should be ready to provide:

• your contact details
• information about where the smoke is coming from
• how often it happens
• information about any previous reports you may have made

You’ll also have the chance to tell us how the smoke is affecting you.

If you receive support from a social worker, health visitor or advocate, you can tell us when completing the form so we can provide appropriate support if needed.

How to report smoke nuisance

Watch our short video to see how to complete the report form.

You can also:

• go to a Walsall Connected hub, where we'll show you how to use our online forms
• phone the customer experience centre and we will take you through the process

Evidence for your report

To help us investigate your report, you should keep a smoke diary covering similar incidents from the last two weeks.

Your diary should record:

• when it happened
• where the smoke came from
• how long it lasted
• how it affected you

Sharing your evidence

You’ll be able to upload supporting evidence as part of your report, including:

•  photos and recordings that help identify the location
• your completed smoke diary

The more detail and evidence you provide, the easier it will be for us to assess the problem.

Make your report

Protecting your information

Any data collected as part of the application will be used in accordance with data protection law and the UK GDPR. Find out more about how we process your data.

What happens next

Once you submit your report, we will review the information and evidence. We’ll decide what action, if any, we can take.