FAQs

We offer a range of memberships to suit individuals and families. You can join online or in person at one of our centres.

If you were a member before 18 November 2025 you will need to contact The Harlands Group. If you joined from 18 November 2025 you can change your bank details by logging in your Leisure Hub account.

If you were a member before 18 November 2025 you will need to contact The Harlands Group. If you joined after 18 November 2025 you can cancel your membership by contacting the centre teams.

If you were a member before 18 November contact gymmemberships@walsall.gov.uk.  If you joined after 18th November 2025 then please contact the centre teams.

There is a cancellation period of one month.

A young person aged between 11 and 15 years can take out a membership with us, but must have the permission of a parent or guardian to use their bank details.

Young people aged 11 to 15 years can use our gyms, but must be accompanied and supervised at all times by a paying adult aged 18 years or older. An 'all about you' meeting with our fitness staff must be arranged prior to attending the first session.

If you have lost your card you will need to visit one of our facilities and request a new card. This will cost £1.00

If you were a member before 18 November 2025 you will need to contact The Harlands Group. If you joined from 18 November 2025 you can change your details by logging in your Leisure Hub account.

If you were a member before 18 November 2025 you will need to contact The Harlands Group. If you joined from 18 November 2025 you can change your details by logging in your Leisure Hub account.

Membership type can be done at reception at any of our four sites.

You will need to be employed by a company listed on our website and show company ID when collecting membership card at your preferred centre. If no ID can be presented full membership fee will be charged. 

Advanced bookings is only available for pool sessions where capacity is an issue and sessions are likely to become full. Bookable sessions are clearly marked on pool timetables.

For non-bookable sessions you can simply turn up and swim at your convenience.

All children under the age of 8 must be accompanied in the pool by a responsible adult at all times.

In the Bloxwich, Oak Park and Darlaston teaching pools 1 adult may accompany 3 children aged 4 to 7 years or 2 children under the age of 4.

In all other pools 1 adult may accompany 2 children aged 4 to 7 years or 1 child under the age of 4.

No armbands are allowed on the inflatable.

Children should be competent swimmers and able to swim 25 metres comfortably.

Children should be able to jump into deep water and tread water.

This session only caters for families to swim together.

At least one adult to one child allowed.

Single adults are not permitted to swim in this session.

Swimwear must be appropriate for a family environment and must be designed and sold specifically for the activity of swimming. 

The following items of clothing are considered acceptable:

• lined swim shorts or board shorts that are above the knee
• swimming trunks  
• female one piece swimsuit 
• modest two piece tankinis or bikinis 
• swim nappies

The following items of clothing are not considered acceptable:

• shorts without lining, e.g. gym, football and basketball shorts 
• revealing thong bikinis 
• underwear
• jeans or cut off shorts 
• sports bras or workout clothing 
• loose fitting t-shirts
• disposable nappies

Due to religious or medical reasons additional clothing is allowed to be worn on top of acceptable swimwear, at Duty Managers discretion. This includes:

• tight fitting t-shirts or tank-tops
• surf/swim rash vests
• modesty swimwear top and leggings

Unfortunately Swim Academy direct debits cannot be frozen.

Leisure Hub is our new online booking system, which will allow you to register as a member or non-member to book classes or other activities at our sites.

You will need to register for Leisure Hub to allow you to book classes and other activities using our Leisure Hub booking system.

Oak Park and Bloxwich Active Living Centres

You can book in advance for classes and pool sessions that are in high demand such as inflatable and aquacise sessions. These are highlighted on the pool timetable and can be booked online under ticketed activities. 

You can book badminton and squash online under activities.  Roller-skating can be booked under ticketed. 

There is no need to advance book for other pool or gym sessions, just turn up.

Gala Swimming and Fitness Centre

Advanced booking is available for group exercise sessions, including aquacise and aqua-therapy. All other general swimming sessions and gym usage are non-bookable, simply turn up.

Darlaston Swimming and Fitness Centre

Advanced booking is available for aquacise. All other general swimming sessions and gym usage are non-bookable, simply turn up.

Registering is easy. You will need your unique number on the back of your card and your email address.

Customers must have a unique email address to use Leisure Hub. Please check that anyone linked to your account has a different email address.

Please ensure that you add an address, gender and title in the ‘my details’ section, as not doing so may cause payment problems. 

Speak to our reception team or email gym memberships if you are still experiencing problems.

No problem, you can book classes or an activity as a casual member. You will need to create an account 

Leisure Hub

You are able to book up to seven days in advance, however, payment will be required at the time of booking.

Once it is added to your basket, you will have 30 minutes to book and pay for the session.

If you exceed this time the session will be removed from your basket.

You can change your booking within the my booking area of your member profile on Leisure Hub. Alternatively you can phone one of our centres. 

Refunds are not available but we will try to transfer your booking to a more convenient time.

You may be entering details that are incorrectly stored on our system. Please ensure you are using the details you originally registered with.

You may be putting in the wrong password, please try Forgot Password.

Every account must be registered with a different email address. Once an email is registered to an account, it cannot be used for another person’s account for example your child.

If you are still having problems please contact the Leisure Centre of your choice who will assist you. Alternatively, email gym memberships.

This could be for a number of reasons.

Your online registration email address must match the email address we have when you joined or registered for a Walsall Leisure card. If you need to change your email, please contact one of the centres or email gym memberships

Yes, you will need to contact the reception team to provide them with the new email address that you would like to use with your account or email gym memberships.