Making payments for your care

We'll calculate your payment amount and let you know by sending you an invoice. This will show you how much you need to pay.

You should pay your invoice as soon as you receive it. Direct debit is the easiest and most convenient method.

When you'll get your invoice

If we have arranged your care at home, we'll send you an invoice every four weeks.

If you are in residential or nursing care, we'll send you an invoice after your financial assessment. After this, you'll pay your provider directly.

If you receive a direct payment, you must pay your care contributions into your direct payment account.

Find out more about how we work out what you'll pay for your care.

How to pay

You can pay by:

• direct debit
• phone
• online
• bank transfer
• post
• cash, via PayPoint outlets 

You can also pay at any Post Office or Walsave customer office.

There's more information about payment methods on your invoice.

What happens if you miss a payment

There is an arrears process which will start if you do not pay.

If you need help with making payments, contact us as soon as possible. We will sort out a payment plan for you.