Making payments for your care
Invoices
Your invoice will show you how much you need to pay. Once you receive your invoice, you should pay it straight away. Direct debit is the easiest and most convenient method.
If we have arranged your care at home, we will send you an invoice every four weeks, which tells you how much you need to pay. If you are in residential or nursing care, we will send you an invoice after your financial assessment.
Afterward, you will pay your provider directly. If you receive a Direct Payment, you must pay your care contributions into your Direct Payment Account.
Payment methods
There are many ways you can pay for your care including:
- By direct debit
- By telephone
- Via the internet
- Via bank transfer
- By post
- By cash via PayPoint outlets
- At any post office
- Walsave customer office
Further information about payment methods will be provided on your invoice.
Missed payments
There is an arrears process which will start if you do not pay.
If you need help with making payments, contact us as soon as possible and we will sort out a payment plan for you.
Contact information
Before contacting us, please check to see if we can answer your question from our online information.
Write to us:
Income Team, Walsall Council, Civic Centre, Walsall WS1 1DB