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How to tell if a council tax or business rates message is genuine

We may contact you by phone, email or text message to tell you that a payment is due or overdue, but our messages never ask for your bank details.

Genuine text messages from Walsall Council

If you use a banking app, you can use it to pay for your council tax or business rates arrears. You can see an example of a text message sent from this service below:

A screenshot of a genuine Council Tax text message

How to identify a scam text message

A message is a scam if it:

  • asks for card or bank details
  • says that you are entitled to a refund or band reduction
  • offers to write-off council tax arrears for a fee

You can find out more about how to identify council tax scams and what you can do to avoid them.

If you have any doubt about a message you've received, do not give out your personal details. Instead, you can:

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