How to tell if a council tax or business rates message is genuine
We might contact you by phone, text, email, or letter if you need to make a payment, but our messages will never ask for your bank details.
When we might send you a text message
If you pay your council tax every month, we will remind you 7 days before it's due.
We’ll also message you:
- if you’ve missed a payment
- to let you know about court action we might take if you don’t catch up on your payments
Messages from our partners
We work with some partners who might contact you:
If you get an email from Payment Plan, follow the instructions to set up your plan.
If you owe payments, Voicescape may call you from this number: 01922 218029. These calls are real.
How to spot a scam
A message or call is a scam if it:
- asks for card or bank details.
- says you will get a refund or discount.
- offers to write off council tax debts for a fee
You can find out more about how to stay safe from scammers.
What to do if you're unsure
If you’re not sure a phone call, message, or letter is real, don’t give out your personal details.
Instead, you can:
