How to tell if a council tax or business rates message is genuine
We may contact you by phone, email or text message to tell you that a payment is due or overdue, but our messages never ask for your bank details.
Genuine text messages from Walsall Council
If you use a banking app, you can use it to pay for your council tax or business rates arrears. You can see an example of a text message sent from this service below:
How to identify a scam text message
A message is a scam if it:
- asks for card or bank details
- says that you are entitled to a refund or band reduction
- offers to write-off council tax arrears for a fee
You can find out more about how to identify council tax scams and what you can do to avoid them.
If you have any doubt about a message you've received, do not give out your personal details. Instead, you can: