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How to tell if a Council Tax communication is genuine

How to tell if we have contacted you genuinely

We may contact you by phone, email or text message to tell you that a payment is due or overdue, but our messages never ask for your bank details.

You can pay for your arrears via your banking app. Select the pay by banking app link to open your banking app and make your payment.

You can see an example of the new Council tax text message showing this service below:

A screenshot of a genuine Council Tax text message

How can you identify a scam text message?

A message is a scam if it:

  • asks for card or bank details
  • says that you are entitled to a refund or band reduction
  • offers to write-off council tax arrears for a fee

How to identify Council Tax scams and what you can do to avoid them - (GOV.UK).

If you have any doubt about a message you have received, contact us directly – do not give out your personal details.

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