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Concerns about a school

If you have a concern the school would like to hear about it.
You can be assured that whatever the nature of your concern, the school's support for your child will not change in any way. All concerns will be properly considered.
A school should be informed about a concern as soon as possible, so that it can be investigated.
Many concerns can be quickly resolved with goodwill, often by making early contact with the class teacher.
While you cannot always expect a school to agree with your point of view, your concerns will be properly considered and if there are lessons to be learned which will prevent a problem arising again, then the school will take action.
Your role as a parent or carer, and your views, are important. Walsall Children's Services and Walsall schools are committed to listening to, and working with, parents and carers.
How to make a complaint
1. Informal stage - Stage One
Most complaints will be dealt with directly by the school.
If you have a concern, it is likely that you will have already raised this with a member of school staff. If you have not already done so, then you should contact the named person who will deal with your complaint. Depending on the nature of the complaint this would probably be the Deputy Head teacher, Head teacher or another person named as the school contact. If you are unsure then you should phone the school in the first instance.
Depending on the seriousness of your complaint, the following information would be helpful:
A note of the time and dates of any incidents
The names of any witnesses
Once sufficient information is to hand, your complaint will be investigated informally. You will receive a response, which at this stage may be verbal, or may be in writing. You may be invited to a meeting to further discuss your concerns, and to see if a quick resolution is possible. Most complaints will be dealt with in this way.
If your complaint is about the conduct of the Head teacher and cannot be resolved informally then you should contact the Chair of School Governors*  via the school.
* In academies there may be a different arrangement of governance and you my need to send your complaint to the Academy Trust or Academy sponsor.  Details can be obtained from the school/academy office.
2. Formal stage - Stage Two
When the Informal Stage has been completed, if you are still unhappy you may wish to make a formal complaint.
To do so, you should write to the school, care of the Head teacher. If necessary, your complaint will be passed to the Chair of School Governors* and you may, at this point, be asked for further information. The school governing body has a duty to consider all aspects of a complaint and to decide what action, if any, needs to be taken.
You will receive a response to your complaint from the school.
3. Formal stage - Stage Three
The final stage of the process usually involves a panel of governors being involved.  You may be invited to attend a meeting and speak to the panel and any documentation should be shared beforehand.  The meeting will normally be within 20 school days of receiving the complaint and the outcome will be confirmed to you in writing within 10 school days of the meeting taking place.
4. What if I am still concerned?
If, after the above process has been followed you still have concerns, then you may approach the Secretary of State at the Department for Education.
If genuinely fresh information to support your complaint comes to light, you should refer back to the informal stage.
5. Who else can help?
If your complaint is of a general nature or is about matters for which Walsall Children's Services has responsibility such as Special Educational Needs, National Curriculum, Admissions, Exclusions or delivery of Disability Services please contact us direct. We will always do our best to resolve any issue you may have. See our details at the bottom of this page.
If you have concerns about collective worship or spiritual matters, in the case of schools of a denominational nature, you may wish to contact the relevant body - the school can give you the contact details.
You may wish to discuss your complaint with one of your local Councillors .
If you still wish to take the matter further you should contact The Chief Executive at Walsall Council:
Walsall Council
The Civic Centre
Darwall Street
Telephone 01922 650000
Fax 01922 614210
Contact us
Corporate Performance Management (Tellus)
Walsall Council, Civic Centre, Darwall Street
Walsall WS1 ITP