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Early Help

Information about Walsall Council's Early Help resources to support children and families who are struggling

Early Help is the support we give to children, young people and their families when they need help with individual, social, health and education concerns. If you’re worried about a child or young person, or want to make changes in your life, we are here to support you.

We are committed to ensuring children and young people in Walsall:

  • have the best possible start
  • are safe from harm
  • are happy and healthy
  • thrive emotionally, physically, mentally
  • achieve their potential

We support the whole family to make sure the right help is available at the right time. Early Help is a partnership approach, not a provision. It relies on local agencies working together with families. Working together as early as possible, regardless of the child or young person’s age can positively improve outcomes.

Early Help is voluntary. We will always agree consent from children young people and their families.

As we like to say:

"Early Help is everybody’s business and responsibility"

Our approach

Our approach is:

  • whole system
  • consistent
  • led by children, young people and families 
  • inclusive and enabling
  • strength and evidence based
  • honest and ambitious
  • locally based
  • learning and reflective
  • effective, whole family support to prevent escalation into statutory services

We want our families to thrive, build resilience and have ambition. We aim to:

  • create the space for services to work together proactively
  • identify and solve problems rather than reacting to crises

Our model

Our model is:

  • relationship based
  • inclusive and enabling, keeping families at the heart of what we do
  • reflective - reviewed continually to understand demand and strengths, and identify emerging needs


Helping families achieve their full potential

Our support is based on individual need. We identify needs using an  Early Help assessment and take a whole family approach. 

Our goal is to improve the quality of family life, help children perform better at school and enjoy good mental health.

We work with other agencies to:

  • identify children and families that need help
  • understand what Early Help they need
  • deliver the targeted support needed to help improve outcomes for the whole family

Who provides the support? 

The Early Help partnership includes:

  • schools
  • school nurses
  • speech and language therapists
  • Early Help family support practitioners
  • targeted youth workers
  • housing officers
  • youth justice service
  • community safety officers
  • NHS staff
  • voluntary and community services 

Contact information:

Before contacting us, please check to see if we can answer your question from our online information.

  • Address:

    Early Help, Civic Centre, Darwall Street, Walsall, WS1 1TP

  • Phone:

    0300 555 2866 opt 1

    Open during office hours: 8.45am to 5.15pm Mon - Thur, 8.45am - 4.45pm Fri

  • Email: