Invoice the council

Find out how to get paid if you have supplied goods or services to us.

You should always ask for an official Walsall Council purchase order (PO) number when accepting an order.

What to include on your invoice

To avoid delays due to missing information, make sure your invoice includes:

• PO number
• your company’s full name and address
• your company VAT registration number
• invoice date
• correct customer name
• correct customer address
• delivery address (if different)
• delivery date and method
• clear description of the goods or service supplied
• accurate quantities, prices, discounts, net totals and total amount due
• payment terms and due date

We operate a ‘no PO, no pay’ policy. Invoices without a valid Walsall Council PO number will be returned to you.

Submit your invoice

We prefer to receive invoices by email, but you can also post them to us if you prefer.

What to do if you don’t have a PO number

You should contact the officer who procured goods or services from you and ask them to provide it.

If you know their name, you should be able to contact them by email. Walsall Council email addresses are generally: firstname.surname@walsall.gov.uk

If your invoices relate to a contract and you do not have an official order, quote the contact person from Walsall Council on the invoice.

When you’ll get paid

Our payment terms are 30 days following receipt of a valid and correct invoice.

We make payments by BACS. Payments clear on the third working day following the payment run. This may vary over bank holiday periods.

BACS remittance advice emails

Check your spam or junk folders before contacting us. Add remittances@auto.walsall.gov.uk to your safe senders list to make sure you receive remittance emails directly into your inbox.

Sign up to our early payment programme

In exchange for a small, pre-agreed rebate, the Premier Supplier Partnership gives you the option to be paid:

• as soon as the invoice is authorised
• ahead of our 30-day terms

It also helps us to improve payment processes and generate savings.

We are working with Oxygen Finance to deliver this programme.

To sign up, or for more information, log a request for a call back on the Oxygen website or email the Oxygen telesales team.

Further help and support

You can contact us by email if you need help with:

• general invoice enquiries
• getting a statement
• remittance advice
• chasing an invoice payment
• changes to your account

If you don’t have a remittance advice, we can give you a breakdown of the invoices that we’ve paid. You’ll need to tell us either your payment reference number, or the amount and date of the payment.