Many of our Housing Benefit and Council Tax Reduction services are available online. By using our online services you are able to access a range of information relating to an existing claim, make a new claim and view your Council Tax account at a time that is convenient to you.
To view more information about our online services, you can read our leaflet here.
Making a claim for Housing Benefit and/or Council Tax Reduction.
The quickest way to complete an application for Housing Benefit or Council Tax Reduction is by using our online form. You can also indicate if you would like to register for online letters. By submitting your claim online you’re able to upload any evidence that may be required alongside your application, to do this your file name needs to be 8 characters or less.. This can often save time and may mean we are able to process your application without the need to contact you to request more information.
To complete an online application please apply here.
Reporting changes in your circumstances
The quickest way to report changes in your circumstances for Housing Benefit or Council Tax Reduction is by using our online form. You can also indicate if you would like to register for online letters. This online facility will allow you to upload evidence to support your change alongside reporting your change, to do this your file name needs to be 8 characters or less. This can often save time and may mean we are able to process your change without the need to contact you to request more information.
To report a change in your circumstances please click here
Registering for and viewing online letters
You can register to view your Housing Benefit and Council Tax Reduction entitlement letters online. Each time an entitlement letter is produced you will receive an e-mail informing you of new content. All letters produced after you register will be available for you to view at anytime and you can quickly check your latest entitlement without the need to contact us. You will not be issued paper copies.
Register for online letters here
View your online letters here
Discretionary Housing Payment
Discretionary Housing Payments can provide extra financial assistance to people experiencing financial hardship or those at risk of losing their home. This could be to temporarily meet a shortfall in your rent, perhaps due to the effect of Welfare Reforms such as the Benefit Cap or Local Housing Allowance restrictions. It can also be considered for assistance towards a rent deposit or rent in advance if you need to move house.
In order to be considered for a Discretionary Housing payment you MUST be in receipt of either Housing Benefit or the Housing Element of Universal Credit.
To find out more about Discretionary Housing Payments and to make a claim please click here
Making a claim for Universal Credit
For many people looking for assistance with rental costs a Universal Credit claim will need to be made with the Department for Work and Pensions. In order to make this claim you will need a valid e-mail address.
For more information on Universal Credit and to make an application please click here.
Viewing your Council Tax / Business Rates account
You can register to view your Council Tax / Business Rates account online. By signing up you will be able to quickly view account information, balances, instalments due and receive e-billing, you will not receive a paper bill. You can sign up for direct debit payments, check that you are receiving any relevant discount and view information relating to any Housing Benefit claim you may have without the need to contact us.
For more information and to register for this service please click one of the following links:
Council Tax online
Business Rates online