Online services for Housing Benefit and council tax reduction
You can use our online service at any time to manage your Housing Benefit and council tax reduction (CTR).
The service works on a mobile phone, tablet or computer and is available 24 hours a day, 7 days a week.
What you can do online
Use the online service to:
- apply for Housing Benefit
- apply for CTR
- tell us about a change in your circumstances, or if you’ve moved
- upload evidence for your new application, change in circumstances or in support of your request for a reconsideration/appeal
- view decision letters for Housing Benefit
- pay back an overpayment
Before you start
You'll need:
- a valid email address
- access to your emails whilst completing the form
We will email you a Citizen Access benefits key (sometimes called a tracking reference number). This is case sensitive and must be entered exactly as shown in the email.
If you can’t find the email, check your junk or spam folder.
If you forget your key, select the 'retrieve a claim I have started' option and go to ‘forgotten your citizens’ access benefits key?’ at the bottom of the page.
Watch our short video to find out how to create an online account:
Use the benefits online service
Use the same online service for:
- Housing Benefit
- Council Tax Reduction (CTR)
How to view your Housing Benefit letters online
If you’ve received a message saying you have a new letter, this video shows you:
- where to sign in
- how to find your Housing Benefit decision letters
- how to download or save a copy
Need extra help?
If you have problems understanding the questions in the form, you can contact us for help. We're not able to help with technical problems.
If you need help getting online or uploading documents, support is available at Walsall Connected hubs.
