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Accessibility statement for MyWalsall website

This accessibility statement applies to: https://www.walsall.gov.uk/STDpayment/STDpayment/STDpaymentView2?SelectedTransID=5

This website is run by Walsall Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:  

  • change colours, contrast levels and fonts using browser or device settings . 
  • zoom in up to 400% without the text spilling off the screen. 
  • navigate most of the website using a keyboard or speech recognition software. 
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver). 

We’ve also made the website text as simple as possible to understand. AbilityNet has advice on making your device easier to use if you have a disability.  

How accessible this website is 

We know some parts of this website are not fully accessible:  

  • some forms do not have sufficient labels or instructions 
  • some form fields do not have accessible labels 
  • updates to content are not announced to screen reader users 
  • colour is used solely to visual displaying content 
  • some buttons and links are too small to select 
  • some content does not have sufficient colour contrast 
  • you cannot skip over repeated content on multiple pages 
  • some of the keyboard focus indicators may not have suitable contrast 
  • the language of some pages have not been identified 
  • when using browser zoom, some content may not display as expected
  • some lists contain improperly structured items

Feedback and contact information 

Feedback 

Tell us if you need information on this website in a different format. In your message, include: 

  • the web address (URL) of the content 
  • your name and email address 
  • the format you need (for example, BSL, large print, accessible PDF, audio recording, easy read or braille) 

We’ll consider your request and get back to you as soon as possible.

Reporting accessibility problems with this website 

We’re always looking to improve the accessibility of this website. 

We are working on our content and will continue to make this more readable. All of our pages let you provide feedback to us and we encourage you to tell us what you think.  

If you find any problems not listed on this page or think we’re not meeting accessibility requirements, let us know via: 

  • email: webproject@walsall.gov.uk 
  • phone: +44 1922 650000 
  • visitor address: Walsall Council, The Civic Centre, Walsall, WS1 1TP 

We will respond to feedback within 5 working days. 

Enforcement procedure 

If you contact us with a complaint and you’re not happy with how we respond, contact the Equality Advisory and Support Service (EASS). 

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). 

Technical information about this website’s accessibility 

Walsall Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018. 

Compliance status 

This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the non-compliances listed below:

  • Non-accessible content 

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations 

Webpages 
 

  1. Some forms do not have values or labels This fails WCAG 2.2 success criterion 1.1.1 Non text content. We plan to amend this by November 2025. 
  2. Some lists have not been marked up correctly. Some tables have not been marked up correctly. This fails WCAG 2.2 success criteria 1.3.1 Info and relationships. We plan to amend this by November 2025. 
  3. Some links use colour as the only visual means of conveying information. This fails WCAG 2.2 success criterion 1.4.1 (Use of colour) We plan to amend this by November 2025. 
  4. Some parts of the website do not have sufficient contrast between the text and background colours. This fails WCAG 2.2 success criterion 1.4.3 Contrast (Minimum). We plan to amend this by November 2025. 
  5. Some content does not reflow when viewed at high browser magnification, which means people with visual impairments may be unable to access some content. This fails WCAG 2.2 success criterion 1.4.10 Reflow. We plan to amend this by November 2025. 
  6. There is no “Skip to Content link” present. This may affect blind users or have low vision. This fails WCAG 2.2 success criterion 2.4.1 Bypass Blocks. We plan to amend this by November 2025.  
  7. Some elements on the page keyboard focus is unclear. This would affect users with low vision and cognitive impairments. This doesn’t meet WCAG 2.2 Success criterion 2.4.7 Focus visible. We plan to amend this by November 2025. 
  8. Some of the targets that can be chosen are too small for the minimum target size requirements.  Some people with physical impairments cannot click small buttons that are close together. This fails WCAG 2.2 success criterion 2.5.8 Target size. We plan to amend this by November 2025. 
  9. The Language of the Page is not detectable on some pages. This would make it difficult for screen reader users to access the content. This does not meet WCAG 2.2 success criterion 3.1.1 Language of the page We plan to amend this by November 2025.  
  10. Some of our forms are missing clear instructions on how to fill them out. This fails WCAG 2.2 success criterion 3.3.2 Labels or Instructions. We plan to amend this by November 2025. 
  11. Some status and error messages are not announced in the correct format for screen reader users. This fails WCAG 2.2 success criterion 4.1.3 Status message. We plan to amend this by November 2025. 

What we’re doing to improve accessibility  

We are currently updating our payments systems in early 2025 

Preparation of this accessibility statement 

This statement was prepared on 3 October 2024. It was last reviewed on 3 October 2024. 

This website was last tested on 29 April 2024. The test was carried out by the accessibility team in Walsall Council. The tests included: 

  • a mixture of simple manual checks and automated tests to find only the most common barriers to users with accessibility needs 
  • manual checks using each page without a mouse, viewing the page at different zoom settings, and simulating viewing the page on a small screen 

The automated tests were completed using the latest version of Axe and WAVE. 

Tests were completed using different settings in the Internet Explorer browser on Lenovo ThinkPad with a 13-inch screen.

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