Accessibility statement for the bin collection date checker

change colours, contrast levels and fonts using browser or device settings
zoom in up to 400% without the text spilling off the screen
navigate most of the website using a keyboard or speech recognition software
listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand. AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

some documents are in PDF format and are not fully accessible to screen reader software
some of the PDFs are hard to read due to low colour contrast

Feedback and contact information

Tell us if you need information on this website in a different format. In your message, include:

the web address (URL) of the content
your name and email address
the format you need (for example, BSL, large print, accessible PDF, audio recording, easy read or braille)

We'll consider your request and get back to you as soon as possible.

Reporting accessibility problems with this website 

We're always looking to improve the accessibility of this website. We are working on our content and will continue to make this more readable.

If you find any problems not listed on this page or think we're not meeting accessibility requirements, let us know via:

email webproject@walsall.gov.uk
phone: +44 1922 650000
visitor address: Walsall Council, The Civic Centre, Walsall, WS1 1TP

We will respond to feedback within 5 working days.

Enforcement procedure

If you contact us with a complaint and you’re not happy with how we respond, contact the Equality Advisory and Support Service (EASS).

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).

Technical information about this website's accessibility

Walsall Council is committed to making its website accessible, in accordance with the Public Sector Bodies ( Website and Mobile applications) (No.2) Accessibility Regulations 2018 ( The 'accessibility regulations')

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the non-compliances listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

PDF documents

Some of our PDFs are not formatted so they’re accessible to a screen reader. Some errors may include, missing:

Colour contrast. Some parts of PDFs do not have sufficient contrast between the text and background colours. This doesn’t meet WCAG 2.2 success criterion 1.4.3 Contrast minimum. We plan to amend this by November 2024
Some PDFs are not tagged to mark the meaning and structure of their elements. This doesn’t meet WCAG 2.2 success criteria 1.3.1 Info and relationships. We plan to amend this by November 2024

Preparation of this accessibility statement

This statement was prepared on 7 January 2024. It was last reviewed on 4 September 2024.

This website was last tested on 4 September 2024. The test was carried out by the accessibility team in Walsall Council. The tests included:

a mixture of simple manual checks and automated tests to find only the most common barriers to users with accessibility needs
manual checks using each page without a mouse, viewing the page at different zoom settings, and simulating viewing the page on a small screen

The automated tests were completed using the latest version of Axe and WAVE.

Tests were completed using different settings in the Internet Explorer browser on Lenovo ThinkPad with a 13-inch screen.