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Accessibility statement for the bin collection date checker

change colours, contrast levels and fonts using browser or device settings
zoom in up to 400% without the text spilling off the screen
navigate most of the website using a keyboard or speech recognition software
listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand. AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

some page titles do not reflect the content, which will cause issues for all users
some documents are in PDF format and are not fully accessible to screen reader software
some images do not have an alternative text

Feedback and contact information

Feedback

If you find any problems not listed on this page or think we’re not meeting accessibility requirements, let us know via:

feedback buttons on pages
feedback button on a BETA banner at the top of the page to report how you find the look and feel and navigation of our pages
email: webproject@walsall.gov.uk
phone: +44 1922 650000
visitor address: Walsall Council, The Civic Centre, Walsall, WS1 1TP

We will respond to feedback within 5 working days.

Contact information 

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, call 01922 650000.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

PDF documents

Some of our PDFs are not formatted so they’re accessible to a screen reader. Some errors may include, missing:

Table elements. Some tables have not been marked up correctly with rows and columns. If these are missing this doesn’t meet WCAG 2.1 success criterion 1.3.1. Info and Relationships. We plan to amend these by July 2024.

Colour contrast. Some parts of PDFs do not have sufficient contrast between the text and background colours. This doesn’t meet WCAG 2.1 success criterion 1.4.3 Contrast minimum. We plan to amend these by July 2024.

Page titles

Some of our page titles are not formatted so they’re accessible to a screen reader. Some errors may include, missing:

Page titles. Some pages do not have a unique page title. The page title should describe the topic of the page, purpose of the page or the subject of the page. If these are missing this doesn’t meet WCAG 2.1 success criterion 2.4.2 Page titled. We plan to amend these by July 2024.

Preparation of this accessibility statement

This statement was prepared on 7 January 2024.

This website was last tested on 24 May 2023 against the WCAG 2.1 AA standard. The test was carried out by the web accessibility team in Walsall Council. Our tests include:

accessibility testing using automated tools such as WAVE and axe DevTools
visual inspection of interactive elements
interacting with the website using only a keyboard
interacting with the website using a screen reader NVDA
zoom in pages to 200% and 400% and inspecting the pages
simulating mobile phone screens

The statement was last reviewed on 1 February 2024.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).

If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).