| 1 |
Customer behaviour is identified as unreasonable and is reported to the line manager for advice and support. |
| 2 |
Evidence is collated and informal action is considered. The service may liaise with the Assurance Team for support and advice. |
| 3 |
The service considers whether the behaviour improves. |
| 4a |
If the behaviour improves, no further action is taken. |
| 4b |
If the behaviour does not improve, the collated evidence is shared with Legal Services. |
| 5 |
Legal Services will provide advice on further action the service can take, or agree to formal restrictions being applied and issue a letter. |
| 6 |
The situation is then monitored and reviewed. |