Post-16 Transport to Education and Training: Transport Policy Statement 2026/27 - 9. Complaints

If you have a complaint or wish to lodge an appeal against a decision relating to your transport needs and entitlements, then in the first instance you should follow your learning provider’s complaints/appeals procedure.

However, if your complaint relates to travel assistance which has been withheld or provided by Walsall Council under this policy, or if the decision which you wish to appeal against was made by Walsall Council under this policy, then you should write to:

• The Home to School Transport Manager, Walsall Children’s Services, Civic Centre, Darwall Street, Walsall WS1 1TP 
• Phone:  01922 653761 or 653762
• Email: SENTransport@walsall.gov.uk for the attention of the Transport Manager.

Your complaint will be investigated by a reviewing officer, and you will be notified of the outcome. The notification will include details of how to lodge an appeal though the Council if your complaint is not upheld.