Report an odour from Highfields landfill site
Highfields landfill site in Walsall Wood is regulated by the Environment Agency (EA). You can find out more about the site on the Environment Agency's online consultation hub.
How to complain about the site
If you have a complaint about the site, the EA would like you to contact them direct. You can do this by:
- email: Incident Communication Service (please copy in EnvironmentalProtection@walsall.gov.uk)
- phone: 0800 807060
- post: National Customer Contact Centre, PO Box 544, Rotherham, S60 1BY
You should include the following information:
- your name, address and postcode
- the nature of your complaint
If you are complaining about odour, tell them:
- how far from the site you are
- what time you first noticed the odour
- if the odour is constant, or if it occurs in waves
- how you would describe the odour
- on a scale of 1-6 (6 being so bad it makes you feel physically sick) how you would rate the odour
- if the odour is getting inside your property
- if you have to keep windows and doors closed to suppress the odour
- what is/was the weather like?
What happens next?
The EA will send you an incident reference number. You can follow up your complaint by:
- email: enquiries@environment-agency.gov.uk (include your incident number)
- phone: 03708 506 506
We would appreciate you copying us in to any communications with the Environment Agency (EnvironmentalProtection@walsall.gov.uk). This is so that we can assess whether we need to make our own investigation.
