Report an odour from Highfields landfill site
Highfields landfill site in Walsall Wood is regulated by the Environment Agency (EA).
How to complain about the site
If you have a complaint about the site, the EA would like you to contact them direct. You can do this by:
- email: Incident Communication Service (please copy in EnvironmentalProtection@walsall.gov.uk)
- phone: 0800 807060
- post: National Customer Contact Centre, PO Box 544, Rotherham, S60 1BY
You should include the following information:
- your name, address and postcode
- the nature of your complaint
If you are complaining about odour, tell them:
- how far from the site you are
- what time you first noticed the odour
- if the odour is constant, or if it occurs in waves
- how you would describe the odour
- on a scale of 1-6 (6 being so bad it makes you feel physically sick) how you would rate the odour
- if the odour is getting inside your property
- if you have to keep windows and doors closed to suppress the odour
- what is/was the weather like?
What happens next?
The EA will send you an incident reference number. You can follow up your complaint by:
- email: enquiries@environment-agency.gov.uk (include your incident number)
- phone: 03708 506 506
We would appreciate you copying us in to any communications with the Environment Agency (EnvironmentalProtection@walsall.gov.uk). This is so that we can assess whether we need to make our own investigation.
