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Accessibility for Walsall My Account

Walsall Council is committed to making its websites accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This accessibility statement applies to https://myaccount.walsall.gov.uk/. 

This website is run by Walsall Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:  

  • change colours, contrast levels and fonts using browser or device settings . 
  • zoom in up to 400% without the text spilling off the screen. 
  • navigate most of the website using a keyboard or speech recognition software. 
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver). 

We’ve also made the website text as simple as possible to understand. AbilityNet has advice on making your device easier to use if you have a disability.  

How accessible this website is 

We know some parts of this website are not fully accessible:  

  • some maps are difficult to use with only a keyboard or when using a screen reader
  • some error messages do not assist the user in fixing the errors
  • some of the content is difficult to read on smaller screens
  • some parts of the website are difficult to see due to low colour contrast
  • some parts of the website users cannot confirm selections

Feedback and contact information 

Feedback 

If you find any problems not listed on this page or think we’re not meeting accessibility requirements, let us know via: 

  • feedback buttons on pages 
  • feedback button on a BETA banner at the top of the page to report how you find the look and feel and navigation of our pages
  • email: webproject@walsall.gov.uk 
  • phone: +44 1922 650000 
  • visitor address: Walsall Council, The Civic Centre, Walsall, WS1 1TP 

We will respond to feedback within five working days. 

Contact information   

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille call 01922 650000.   

Compliance status  

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.  

Non-accessible content  

The content listed below is non-accessible for the following reasons.  

Non-compliance with the accessibility regulations  

Some images on maps do not have a text alternative, so screen reader users cannot access the information. This fails WCAG 2.1 success criterion 1.1.1 (Non-text content). When we publish new content, we’ll make sure our use of images meets accessibility standards.

Not all page functionality is available to keyboard-only users. This may affect blind users or people who only use a keyboard to navigate websites. This fails WCAG success criterion 2.1.1 (Keyboard). When we publish new content, we’ll make sure our use of keyboard functionality meets accessibility standards.

Some links use colour as the only visual means of conveying information. This fails WCAG 2.1 success criterion 1.4.1 (Use of colour). When we publish new content, we’ll ensure our link use meets accessibility standards. 

If an error is automatically detected on a form field, suggestions for correction may not be presented to the user in text. This fails WCAG 2.1 success criterion 3.3.3 (Error suggestion). When we publish new content we’ll make sure our use of error messages meets accessibility standards. 

Some parts of the user interface automatically advance to the next stage of the process. This fails WCAG 2.1 success criteria 3.2.2 (On input). When we publish new content we'll make sure our use of user interfaces meets accessibility standards.

Preparation of this accessibility statement  

This statement was prepared on 30 January 2024.   

This website was last tested on 12 December 2023 against the WCAG 2.1 AA standard. The web accessibility team in Walsall Council carried out the test. Our tests include:  

  • accessibility testing using automated tools such as WAVE and axe DevTools.
  • visual inspection of interactive elements.
  • interacting with the website using only a keyboard.
  • interacting with the website using a screen reader NVDA.  
  • zoom in pages to 200% and 400% and inspect the pages.  
  • simulating mobile phone screens.  

The statement was last reviewed on 30 January 2024.  

Enforcement procedure  

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). 

If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).  

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