Making payments for your care

We'll calculate your payment amount and let you know by sending you an invoice. This will show you how much you need to pay.

You should pay your invoice as soon as you receive it. Direct debit is the easiest and most convenient method.

When you'll get your invoice

If we have arranged your care at home, we'll send you an invoice every four weeks.

If you are in residential or nursing care, we'll send you an invoice after your financial assessment. After this, you'll pay your provider directly.

If you receive a direct payment, you must pay your care contributions into your direct payment account.

Find out more about how we work out what you'll pay for your care.

How to pay

Find out how to pay an invoice sent by us.

There's more information about payment methods on your invoice.

How we collect payments

We collect payments in line with Walsall Council’s Corporate Debt policy. 

This policy explains how we:

• support people who may be vulnerable
• deal with unpaid care charges
• make sure customers are treated fairly

What happens if you miss a payment

There is an arrears process which will start if you do not pay.

We understand that some people may find it difficult to pay for their care.

If you need help with making payments, contact us as soon as possible. We can talk to you about your situation and help you understand your options. We can work with you to agree a payment plan.

Information is available in different formats

If you need information in another format please contact us. We will work with you to meet your needs. If your first language is not English, we can provide you with an interpreter.