Apply for crisis support

If you or your family are facing an emergency and need immediate assistance, you can apply for help through our Local Welfare Provision Scheme. Depending on your situation, your application may be considered for either a crisis award or help from the household support fund.

Crisis award

You can apply for a crisis award if there is a severe risk to the health and safety of you or your family that cannot be met from another source. For example:

• no access to essential needs (food, heating and clothing)
• deterioration in health
• domestic abuse, neglect and harm
• breakdown of the family unit

A crisis is an event such as major flooding, gas explosion or a house fire. It can also be having no funds available to meet daily living expenses. It is different from the pressures of managing on a low income.

How to apply

You can apply online. You'll need to supply information that validates your need, circumstances and eligibility.

Download the WLWPS policy for full details about eligibility, and the application and appeals process.

Contact the Housing and Welfare Support team to discuss an application.