Report a problem with a manhole cover
Missing manhole covers:
Please phone us to report a missing cover. This will be escalated as an urgent priority.
Manhole covers are metal plates that cover openings in the ground giving access to underground utilities. They do not include gulley gratings.
If the problem is in an open space or park, please email us instead.
What you need to tell us
To report damage to a manhole cover, you will need to tell us:
- where it is
- the type of damage
A description and photograph of the problem will also be helpful. Only provide photographs if it is safe to do so.
Make a report
You can do this online using MyAccount:
Help to complete the form
If you're unable to complete the online form, you can:
- go to a Walsall Connected hub, where we'll show you how to use MyAccount
- phone the customer experience centre and we will take you through the process
If the map says the location is not managed by Walsall Council
Find out what to do if the problem is on privately-owned land (such as social housing land and non-council car parks).
If you believe that the location you've identified belongs to Walsall Council and is not private, you can let us know and help us keep our records up to date.
Protecting your information
Any data collected as part of the application will be used in accordance with data protection law and the UK GDPR. Find out more about how we process your data.
