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Accessibility statement for Walsall Leisure Hub online bookings

This accessibility statement applies to: Log in - Leisure Hub

This website is run by Walsall Council. We want as many people as possible to be able to use this website. For example, that means you should be able to: 

  • change colours, contrast levels and fonts using browser or device settings
  • zoom in up to 400% without the text spilling off the screen
  • navigate most of the website using a keyboard or speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver) 

We’ve also made the website text as simple as possible to understand. AbilityNet has advice on making your device easier to use if you have a disability. 

How accessible this website is

We know some parts of this website are not fully accessible:

  • error messages not announced to the screen reader
  • some informative icons lack appropriate text alternative
  • heading levels are skipped or are not marked up semantically
  • error messages are not programmatically associated with the form fields
  • reflow and resize causes loss of content
  • informative content has poor contrast
  • interactive elements lack a permanent label in some cases
  • interactive element is missing an appropriate accessible role
  • interactive element is missing an appropriate accessible name
  • interactive element is missing an appropriate expand/collapse state

Feedback and contact information

Tell us if you need information on this website in a different format. In your message, include: 

  • the web address (URL) of the content
  • your name and email address
  • the format you need (for example, BSL, large print, accessible PDF, audio recording, easy read or  braille) 

We'll consider your request and get back to you as soon as possible.

Reporting accessibility problems with this website  

We're always looking to improve the accessibility of this website. We are working on our content and will continue to make this more readable.   

If you find any problems not listed on this page or think we're not meeting accessibility requirements, let us know via:

We will respond to feedback within 5 working days.

Enforcement procedure

If you contact us with a complaint and you’re not happy with how we respond, contact the Equality Advisory and Support Service (EASS).

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).  

Technical information about this website's accessibility

Walsall Council is committed to making its website accessible, in accordance with the Public Sector Bodies ( Website and Mobile applications) (No.2) Accessibility Regulations 2018 ( The 'accessibility regulations')

Compliance status

The website has been tested against the Web Content Accessibility Guidelines (WCAG) 2.2 AA standard. This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the non-compliances listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons:

  • Non-compliance with the accessibility regulations 

Webpages 

  • Some informative images are missing alternative text. This fails WCAG 2.2 success criterion 1.1.1 Non-text content. We plan to amend this by February 2026.
  • Error messages are not programmatically associated with the form fields, including input fields, radio buttons, and select combo-boxes. This may prevent screen readers and other assistive technologies from accurately conveying the error information to users with disabilities. This fails WCAG 2.2 success criterion 1.3.1 Info and relationships. We plan to amend this by February 2026.
  • Some headings have not been semantically marked up. This can confuse users relying on screen readers. This fails WCAG 2.1 success criterion 1.3.1 Info and Relationships. We plan to correct this by February 2026.
  • There is an instance where content is lost on zoom when viewed at high browser magnification, which means people with visual impairments may be unable to access some content. This fails WCAG 2.2 success criterion 1.4.4 Resize Text. We plan to amend this by February 2026.
  • There is an instance where content is lost on reflow when viewed at high browser magnification, which means people with visual impairments may be unable to access some content. This fails WCAG 2.2 success criterion 1.4.10 Reflow. We plan to amend this by February 2026.
  • There are couple of instances where informative text and link content have poor contrast ratio. This can make it difficult for users with visual impairments to perceive the informative content. This fails WCAG 2.2 success criterion 1.4.3 Contrast (Minimum). We plan to amend this by February 2026.
  • There is an instance where non-interactive element receive keyboard focus. This fails WCAG 2.2 success criterion 2.4.3 Focus order. We plan to amend this by February 2026.
  • There are couple of instances where link is not distinguishable from the surrounding text. This makes it harder for users with learning, cognitive and language disabilities to access the important links. This fails WCAG 2.2 success criterion 2.4.4 Link Purpose (In Context). We plan to amend this by February 2026.
  • Required form fields do not provide error messages announcements to assistive technology users. This fails WCAG 2.2 success criterion 3.3.1 Error identification. We plan to amend this by February 2026.
  • Some interactive elements are missing permanent label. This can make it difficult for users relying on screen readers to understand the purpose of these elements. This fails WCAG 2.2 success criterion 3.3.2 Labels or instructions. We plan to amend this by February 2026.
  • There is an instance of interactive element with no accessible name, role and state (value). This can make it difficult for users relying on screen readers to understand the purpose of the element. This fails WCAG 2.1 success criterion 4.1.2 Name, Role, Value. We plan to address this by February 2026.

What we’re doing to improve accessibility 

We are currently working with the provider to enhance the accessibility of this website.

Preparation of this accessibility statement

This statement was prepared on 05 September 2025. It was last reviewed on 09 September 2025. 

This website was last tested on 05 September 2025. The test was carried out by the accessibility team in Walsall Council. The tests included: 

  • a mixture of simple manual checks and automated tests to find only the most common barriers to users with accessibility needs
  • manual checks using each page without a mouse, viewing the page at different zoom settings, and simulating viewing the page on a small screen 

The automated tests were completed using the latest version of Axe and WAVE. 

Tests were completed using different settings in the Internet Explorer browser on Lenovo ThinkPad with a 13-inch screen.

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