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Accessibility statement for the Synergy website

This accessibility statement applies to https://fisonline.walsall.gov.uk/Synergy/

This website is run by Walsall Council. We want as many people as possible to be able to use this website. For example, that means you should be able to: 

  • change colours, contrast levels and fonts using browser or device settings
  • zoom in up to 400% without the text spilling off the screen
  • navigate most of the website using a keyboard or speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver) 

We’ve also made the website text as simple as possible to understand. AbilityNet has advice on making your device easier to use if you have a disability. 

How accessible this website is

We know some parts of this website are not fully accessible:  

  • focus does not always remain on the activated item
  • some controls do not have matching accessible labels
  • some forms do not have sufficient labels or instructions
  • some error messages are not clearly identified and described
  • page titles not reflecting content
  • some interactive elements lack sufficient contrast against backgrounds
  • some form fields are not grouped together, making it difficult for users to understand their relationships
  • users cannot navigate to certain pages through multiple ways 
     

Feedback and contact information

Tell us if you need information on this website in a different format. In your message, include: 

  • the web address (URL) of the content
  • your name and email address
  • the format you need (for example, BSL, large print, accessible PDF, audio recording, easy read or  braille) 

We'll consider your request and get back to you as soon as possible.

Reporting accessibility problems with this website  

We're always looking to improve the accessibility of this website. We are working on our content and will continue to make this more readable. All of our pages let you provide feedback to us and we encourage you to tell us what you think.  

If you find any problems not listed on this page or think we’re not meeting accessibility requirements, let us know via:  

We will respond to feedback within 5 working days.

Enforcement procedure

If you contact us with a complaint and you’re not happy with how we respond, contact the Equality Advisory and Support Service (EASS).

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). 

 Technical information about this website's accessibility

Walsall Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the non-compliances listed below. 

Non-accessible content 

The content listed below is non-accessible for the following reasons:

Non-compliance with the accessibility regulations 

Webpages

  1. Some decorative images are exposed to assistive technology. This fails WCAG 2.2 success criterion 1.1.1 Non text content. We plan to amend this by October 2026.
  2. Some form fields are not grouped together. This fails WCAG 2.2 success criterion 1.3.1 Info and relationships. We plan to amend this by October 2026.
  3. Some form field inputs do not have an auto-complete feature. This makes it harder for users to fill out the field, especially for users with cognitive impairments. This fails WCAG 2.2 success criterion 1.3.5 Identify Input Purpose. We plan to amend this by October 2026.
  4. Visual information to identify user interface components, such as keyboard focus, does not always have a sufficient contrast ratio. This fails WCAG 2.2 success criterion 1.4.11 Non text contrast.  We plan to amend this by October 2026.
  5. Some pages do not have a unique page title. The page title should describe the topic of the page, purpose of the page or the subject of the page. This doesn’t meet WCAG 2.2 success criterion 2.4.2 Page titled. We plan to amend this by October 2026.
  6. On some pages focus does not always remain on the activated item. This fails WCAG 2.2 success criterion 2.4.3 Focus order We plan to amend this by October 2026.
  7. Some pages cannot be found through more than one type of navigation. This fails WCAG 2.2 success criterion 2.4.5 Multiple ways We plan to amend this by October 2026.
  8. Some visible labels do not match their accessible name. This fails WCAG 2.2 success criterion 2.5.3 Label in name. We plan to amend this by October 2026.
  9. Some required form fields do not provide error messages. This fails WCAG 2.2 success criterion 3.3.1 Error identification. We plan to amend this by October 2026.
  10. Some of our forms are missing clear instructions on how to fill them out. This fails WCAG 2.2 success criterion 3.3.2 Labels or Instructions. We plan to amend this by October 2026.
  11. If an input error is automatically detected, suggestions for correction may not be presented to the user in text. This fails WCAG 2.2 success criterion 3.3.3 Error suggestion We plan to amend this by October 2026.   

What we’re doing to improve accessibility  

We are currently liaising with our vendor to review and address the accessibility issues.

Preparation of this accessibility statement

This statement was prepared on 10 October 2025. It was last reviewed on 10 October 2025. 

This website was last tested on 07 March 2025. The test was carried out by the accessibility team in Walsall Council. The tests included: 

  • a mixture of simple manual checks and automated tests to find only the most common barriers to users with accessibility needs
  • manual checks using each page without a mouse, viewing the page at different zoom settings, and simulating viewing the page on a small screen 

The automated tests were completed using the latest version of Axe and WAVE. 

Tests were completed using different settings in the Internet Explorer browser on Lenovo ThinkPad with a 13-inch screen.

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