Accessibility statement for the Permit Smarti website
This accessibility statement applies to: https://permits.paysmarti.co.uk/acct/walsallcouncil/
This website is run by Imperial. We want as many people as possible to be able to use this website. For example, that means you should be able to:
- change colours, contrast levels and fonts using browser or device settings
- zoom in up to 400% without the text spilling off the screen
- navigate most of the website using a keyboard or speech recognition software
- listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
We’ve also made the website text as simple as possible to understand. AbilityNet has advice on making your device easier to use if you have a disability.
How accessible this website is
We know some parts of this website are not fully accessible:
- colour is used solely to visual displaying content
- interactive elements lack sufficient contrast against backgrounds
- the tabbing order is not always logical
- some custom controls do not have their roles, names, or states properly defined
- some images do not have image descriptions
- some of the keyboard focus indicators may not have suitable contrast
- page titles not reflecting content
- some input fields do not have autocomplete options
- some error messages were not specific enough
- some pages have incorrect heading structure
- not being able to adjust text spacing can reduce usability
Feedback and contact information
Tell us if you need information on this website in a different format. In your message, include:
- the web address (URL) of the content
- your name and email address
- the format you need (for example, BSL, large print, accessible PDF, audio recording, easy read or braille)
We'll consider your request and get back to you as soon as possible.
Reporting accessibility problems with this website
We're always looking to improve the accessibility of this website. We are working on our content and will continue to make this more readable. All of our pages let you provide feedback to us and we encourage you to tell us what you think.
If you find any problems not listed on this page or think we’re not meeting accessibility requirements, let us know via:
- email webproject@walsall.gov.uk
- phone: +44 1922 650000
- visitor address: Walsall Council, The Civic Centre, Walsall, WS1 1TP
We will respond to feedback within 5 working days.
Enforcement procedure
If you contact us with a complaint and you’re not happy with how we respond, contact the Equality Advisory and Support Service (EASS).
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).
Technical information about this website's accessibility
Walsall Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018
Compliance status
This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the non-compliances listed below.
Non-accessible content
The content listed below is non-accessible for the following reasons:
Non-compliance with the accessibility regulations
Webpages
- Some images are missing alternative text. This fails WCAG 2.2 success criterion 1.1.1 Non text content. We are currently working with the provider to update the accessibility on this website.
- Some form field inputs do not have an auto-complete feature. This makes it harder for users to fill out the field, especially for users with cognitive impairments. This fails WCAG 2.2 success criterion 1.3.5 Identify Input Purpose. We are currently working with the provider to update the accessibility on this website.
- Some links use colour as the only visual means of conveying information. This fails WCAG 2.2 success criterion 1.4.1 (Use of colour). We are currently working with the provider to update the accessibility on this website.
- Visual information to identify user interface components, such as keyboard focus, does not always have a sufficient contrast ratio. This fails WCAG 2.2 success criterion 1.4.11 Non text contrast. We are currently working with the provider to update the accessibility on this website.
- On some pages, text cannot be increased causing loss of content and functionality. This fails WCAG 2.2 success criterion 1.4.12 Text Spacing. We are currently working with the provider to update the accessibility on this website.
- Some pages do not have a unique page title. The page title should describe the topic of the page, purpose of the page or the subject of the page. This doesn’t meet WCAG 2.2 success criterion 2.4.2 Page titled. We are currently working with the provider to update the accessibility on this website.
- There are instances where focus order includes non-interactive elements. This fails WCAG 2.2 success criterion 2.4.3 Focus order. We are currently working with the provider to update the accessibility on this website.
- Some page Headings do not describe the topic or purpose of the Heading. This fails WCAG 2.2 success criterion 2.4.6 Headings and Labels. We are currently working with the provider to update the accessibility on this website.
- Some elements on the page keyboard focus is unclear. This would affect users with low vision and cognitive impairments. This doesn’t meet WCAG 2.2 Success criterion 2.4.7 Focus visible. We are currently working with the provider to update the accessibility on this website.
- If an input error is automatically detected, suggestions for correction may not be presented to the user in text. This fails WCAG 2.2 success criterion 3.3.3 Error suggestion We are currently working with the provider to update the accessibility on this website.
- Some interactive elements do not specify a name, role or value. This fails WCAG 2.2 success criterion 4.1.2 (Name, Role and Value). We are currently working with the provider to update the accessibility on this website.
What we’re doing to improve accessibility
We are currently working with the provider to enhance the accessibility of this website. We have open tickets with the provider and aim to resolve some of these issues by July 2025.
Preparation of this accessibility statement
This statement was prepared on 25 June 2024. It was last reviewed on 3 January 2025.
This website was last tested on 23 December 2024. The test was carried out by the accessibility team in Walsall Council. The tests included:
- a mixture of simple manual checks and automated tests to find only the most common barriers to users with accessibility needs
- manual checks using each page without a mouse, viewing the page at different zoom settings, and simulating viewing the page on a small screen
The automated tests were completed using the latest version of Axe and WAVE.
Tests were completed using different settings in the Internet Explorer browser on Lenovo ThinkPad with a 13-inch screen.
