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Accessibility statement for PAY360 website

This accessibility statement applies to our payments processing platform PAY360.

This website is run by Walsall Council. We want as many people as possible to be able to use this website. For example, that means you should be able to: 

  • change colours, contrast levels and fonts using browser or device settings
  • zoom in up to 400% without the text spilling off the screen
  • navigate most of the website using a keyboard or speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver) 

We’ve also made the website text as simple as possible to understand. AbilityNet has advice on making your device easier to use if you have a disability. 

How accessible this website is

We know some parts of this website are not fully accessible: 

  • buttons and interactive elements lack sufficient contrast against backgrounds.
  • some buttons are incorrectly set as submit actions
  • some forms do not have sufficient instructions
  • some hint text is not properly associated with their corresponding field inputs
  • some input fields do not have autocomplete options
  • when using browser zoom, some content may not display as expected

Feedback and contact information

Tell us if you need information on this website in a different format. In your message, include: 

  • the web address (URL) of the content
  • your name and email address
  • the format you need (for example, BSL, large print, accessible PDF, audio recording, easy read or  braille) 

We'll consider your request and get back to you as soon as possible.

Reporting accessibility problems with this website  

We're always looking to improve the accessibility of this website. We are working on our content and will continue to make this more readable. All of our pages let you provide feedback to us and we encourage you to tell us what you think.  

If you find any problems not listed on this page or think we’re not meeting accessibility requirements, let us know via: 

We will respond to feedback within 5 working days.

Enforcement procedure

If you contact us with a complaint and you’re not happy with how we respond, contact the Equality Advisory and Support Service (EASS).

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). 

Technical information about this website's accessibility

Walsall Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the non-compliances listed below. 

Non-accessible content 

The content listed below is non-accessible for the following reasons:

Non-compliance with the accessibility regulations 

Webpages
  1. One table has not been marked up correctly, and some hint text is not properly associated with links. This fails WCAG 2.2 success criterion 1.3.1 Info and Relationships.
  2. Some content does not reflow correctly when viewed at high browser magnification. This means people with visual impairments may be unable to access some content. This fails WCAG 2.2 success criterion 1.4.10 Reflow.
  3. Visual indicators for user interface components, such as keyboard focus, do not always have sufficient contrast. This fails WCAG 2.2 success criterion 1.4.11 Non-text Contrast.
  4. Some labels for form controls and interactive elements are not descriptive. This fails WCAG 2.2 success criterion 2.4.6 Headings and Labels.
  5. Some buttons are incorrectly set as submit actions, and some user interface elements move on to the next step without user confirmation. This does not meet WCAG 2.2 success criterion 3.2.2 On Input.
  6. Some forms are missing clear instructions on how to fill them out. This fails WCAG 2.2 success criterion 3.3.2 Labels or Instructions.

Some form field inputs do not have an autocomplete feature. This makes it harder for users to fill out forms, especially those with cognitive impairments. This fails WCAG 2.2 success criterion 1.3.5 Identify Input Purpose.
For security reasons, the autocomplete attribute has been set to “off” , the supplier does not plan to rectify this.

What we’re doing to improve accessibility  

We are currently working with the provider to enhance the accessibility of this website. We have open tickets with the provider and aim to resolve some of these issues by late 2025. 

Preparation of this accessibility statement

This statement was prepared on 7 June 2024. It was last reviewed on 19 May 2025. 

This website was last tested on 16 May 2025. The test was carried out by the accessibility team in Walsall Council. The tests included: 

  • a mixture of simple manual checks and automated tests to find only the most common barriers to users with accessibility needs
  • manual checks using each page without a mouse, viewing the page at different zoom settings, and simulating viewing the page on a small screen 

The automated tests were completed using the latest version of Axe and WAVE. 

Tests were completed using different settings in the Internet Explorer browser on Lenovo ThinkPad with a 13-inch screen .

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