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Thursday, October 31, 2019

Driver Customer Representative

Driver Customer Representative


Salary: From £19,004.00

Closing Date: 31st December 2019

We currently have an exciting opportunity for a Driver Customer Representative to provide a safe, smooth comfortable journey to all customers. You’ll be responsible for delivering a customer experience that exceeds expectation and will ensure that all customers have a valid ticket or pass.

Responsibilities will include driving a Tram within the current system, whilst ensuring you adhere to the safety regulations. You will need to accurately communicate travel disruption information to customers, developing an in-depth knowledge of products and services available including ticketing options, reporting any safety critical concerns and completing thorough and accurate incident reports. You’ll provide a service in line with published time tables whilst maintaining safe operation of the tram and will have a comprehensive knowledge of By-laws and Conditions of carriage with a particular focus on customer comfort.

We’re looking for someone with a full, clean driving licence to be held for at least 12 months and someone who is 21 years or above. You’ll possess GCSE Maths and English at Grade C or above and previous experience within a forward-facing customer focussed role would be an advantage. You’ll demonstrate a positive, can do attitude combined with the ability to stay calm within a pressurised environment and will demonstrate excellent customer service skills in a busy environment.

It is no secret our fleet of trams will be double in size as the network expands throughout Birmingham and the West Midlands. As a Driver Customer Representative, you will need to work a rolling shift pattern. This is on average a 39-hour shift pattern over 5 / 6 weeks. You will be required to start as early as 4.00am and you will be required to work a late shift which finishes around 2.00am. You will also be required to work some weekends as part of the shift pattern.


To apply, send your CV to walsallworks@walsall.gov.uk or call us on 01922 654353

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