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09 June 2021

Impact Case Study - Working towards a Work Coach

“O” is a 27 year old Psychology Graduate who had been unemployed for 6 months when referred to Pam Davies on the E&S team. She had 3 years Retail/Customer Service experience and 3 years voluntary experience as a GCSE Tutor and Support Worker. “O” worked for Mid Counties Co-operative Energy for 12 months until her contract ended.

Pam provided IAG initially to “O” as she was keen to become an Educational Psychologist but appreciated that she needed to develop her experience of working directly with clients in order to move closer to this job goal. “O” was open to diversifying and Pam suggested considering support work in schools or within an Advisory role. When I advertised the DWP vacancies Pam advised “O” to apply as she felt that she would be an ideal candidate. She was initially referred to the Go Train DWP Preparation course which took place in August. She obtained a Customer Service Level 2 qualification as part of this course but failed to receive the support that she needed in order to apply for the Work Coach vacancies.

Pam and I provided support with advice on the completion of the competency based personal statement and I checked her final version. We also gave advice on how to complete the application form and also on possible interview questions and answers. During the period the vacancy was open myself and Matt Lloyd put on a “Virtual Expo” giving information on the application process and help and advice on how to complete the application form, particularly the competency statement, for both the DWP Work Coach vacancies as well as Customer Service vacancies with HMRC. Over 30 customers joined the event via Teams including many from Black Country Impact and furthermore including “O”.

“O” gave feedback to Pam on how useful the information given at the Virtual Expo had been.

She subsequently passed the on-line test and scored highly enough through the competency example to secure an interview. She was interviewed virtually and was subsequently successful and was offered a job. She will be starting work as a Work Coach on the 7th December 2020.