Local Education and Training (LEAD)
Customer Service
Project title: Customer Service – Level 2 and 3 Communicate using customer service language Understanding customers
- Understand employer organisations Communicating with customers and stakeholders How to handle customer information
- Principles of equality and diversity in the workplace
- Dealing with complaints
- To encourage discussions regarding positive attitudes and behaviors for the workplace learners will take part in employability skills, which will include:
- CV Development – using of LEAD’s tailored approach Interview Skills (Including practice interview and constructive feedback) – using of LEAD’s tailored approach
- Job Search and Job Application skills
- Digital skills:
- Using on-line communication and collaboration tools. For example, Email, Zoom, Google Drive
- Using the Internet / social media for networking, job search and applications
In addition, LEAD will embed Maths, English and British values as part of the learning journey
Local Education and Training (LEAD)
Customer Service
Project title: Customer Service – Level 2 and 3 Communicate using customer service language Understanding customers
- Understand employer organisations Communicating with customers and stakeholders How to handle customer information
- Principles of equality and diversity in the workplace
- Dealing with complaints
- To encourage discussions regarding positive attitudes and behaviours for the workplace learners will take part in employability skills, which will include:
- CV Development – using of LEAD’s tailored approach Interview Skills (Including practice interview and constructive feedback) – using of LEAD’s tailored approach
- Job Search and Job Application skills
- Digital skills:
- Using on-line communication and collaboration tools. For example, Email, Zoom, Google Drive
- Using the Internet / social media for networking, job search and applications
In addition, LEAD will embed Maths, English and British values as part of the learning journey
Digital Skills
Employability Skills Level 1:
- CV Development – using of LEAD’s tailored approach Interview Skills – using of LEAD’s tailored approach Job Search and Job Application skills
- Self Assessment and Confidence Building Team working
- Networking and building links
Digital Skills:
Part accredited for 2 units ‘Using the Internet and Using Email’, the following accredited by LEAD, incorporating:
- Using on-line communication and collaboration tools Digital Marketing and Social Media
- Using Internet and Email
- Talk from Konica Minolta’s Director of Digital Transformation. Discussing the digital market place, employment opportunities at Konica Minolta and other organisations, to motivate and inspire learners
- Site visits to (not exclusive):
- Deutsche Bank - exploring there Digital Infrastructure
- Jaguar Land Rover to understand about Digital skills opportunities
- In addition, LEAD will embed Maths, English and British values as part of the learning journey.
Delivery Method
LEAD will offer flexible delivery solutions, this will include: On-line session using Zoom, Classroom sessions
Opus Employer Engagement
Initial Assessment and Action Plan - prior to accessing any workshops, each participant will attend an Initial Assessment. This will include an appropriately confidential/safeguarded Individual Discovery Session
Our Participant Welfare Manager (PWM) will work to uncover work aspirations alongside initial diagnostic assessments to determine barriers, work readiness and suitability for desired roles. Information will be distilled into Action Plan
Taking the Action Plan, our Tutor will agree with each participant a timetable of workshops which will most effectively support development of key employability and life knowledge and skills.
Access to Pre-Employability and Life Skills Workshops – workshops will be delivered one-to-one or in small groups (maximum 3), dependent upon individual needs. Based on our knowledge of what works with this group, we anticipate a day of workshops will be delivered in 2 x 2-hour sessions – one in the morning (10am-12noon) and one in the afternoon (1pm-3pm). We anticipate running sessions at least two days a week e.g. on a Monday and a Wednesday. This is fully flexible, however, and will align to participant preference and demand.
- Participants will have access to a full menu of Pre-employability and Life Skills:
- Sector Specific Preparation Producing an effective CV
- Writing an Winning Application Form
- Understanding Job Descriptions/Person Specifications Applying for Jobs Online
- Social Media & Recruitment
- Interview Preparation & Mock Interviews Health & Safety in the Work Place
- Employer Expectations and Communication Understanding Employment Rights
OPUS Employer Engagement
Initial Assessment and Action Plan - prior to accessing any workshops, each participant will attend an Initial Assessment. This will include an appropriately confidential/safeguarded Individual Discovery Session.
Our Participant Welfare Manager (PWM) will work to uncover work aspirations alongside initial diagnostic assessments to determine barriers, work readiness and suitability for desired roles. Information will be distilled into Action Plan
Taking the Action Plan, our Tutor will agree with each participant a timetable of workshops which will most effectively support development of key employability and life knowledge and skills.
Employer Engagement – focus on target cohort, and understanding of task nuance, to successfully recruit employers who can offer 2-day work trials which lead to guaranteed interviews for genuine/sustainable employment opportunities matched to the individual’s capabilities. Our innovative engagement methods include e.g. senior leadership teams supported to “buy in” to supporting those with additional needs.
Taking account of the impact of Covid-19, our employer engagement will focus on sectors not affected by a recession (e.g. utilities, health and social care, and food manufacturing – due to ongoing demand).
Work Trial – following suitable opportunity identification, our PWM will accompany participants to interviews/other familiarisation visits to the workplace, prior to starting.
Travel costs (e.g. travel day card) provided to participants prior to interviews/work trials.
Brokerage/employment offer – Following work trial completion, the employer will provide a guaranteed interview as well as feedback. Our EEM will always aim for the employer to provide an offer of employment.
SainTs Training Ltd
The course covers aspects such as, but is not limited to:
- Level 2 Award for Working as a Door Supervisor
- Level 2 Award for Understanding Stewarding at Spectator Events NACTSO Counter Terrorism
- COVID 19 Awareness Training Full SIA License
Learning into Employment Academy
The Construction Industry Training Board (CIBT) Health and Safety Course should include:
- Employer’s and employee’s legal responsibilities Accident reporting & emergency procedures
- Risk assessments
- Personal Protective Equipment (PPE) Manual Handling
- Working at height Working with electricity Noise & vibration
- Fire prevention
- Working in confined spaces COSHH Regulations
- Two days Level 1 Health and Safety in the construction environment.
Third day CITB training and Level 1 test. CITB test will be booked upon completion of our 3 day training. Upon successful completion of both tests’ application for CSCS Card will be made.
Learning into Employment Academy
LiEA will deliver 1-2-1 English, Maths and ICT programmes from entry level up to Level 2 to support participants to develop confidence and positivity. Programmes will be delivered face to face or remotely.
Maths and English qualifications are 55 hours duration, and ICT 45 hours, delivered over 4-5 weeks, full programmes will be delivered over a 10-16 week duration.
Hours of attendance are minimum 2 hours per day, 5 days per week and will be agreed with the participant. Delivery will take the form of intensive 1-2-1 tutorial support and workshop sessions delivered for small groups of up to 3 participants
Our robust initial assessment process includes the completion of the BKSB Functional Skills diagnostic and a diagnostic assessment to identify additional learning and support needs. Support is tailored to individual needs. All participants are informed at induction of the additional support measures we have in place during programme delivery.
EuroShaf
The training course will compose of theory and lectures, practical operator training (actual driving of the forklift truck) and finally performance assessment. For new operators with no prior skills, the course is lengthier that usually lasts for 3 to 5 days and it could cost more. For experienced operator the course takes 2-3 days, for refresher and conversion, it only takes 1 day to complete the course.
Topics included:
- A brief introduction about counterbalance forklift trucks Current laws and legislation about forklift operations Understand about manufacturer’s specifications
- Familiarization with controls and its instruments including emergency control
- Lifting procedure and load capacity Handling of loads and placement in pallets Troubleshooting the forklift
- Refuelling, oil and coolant checking
- Operating in confined spaces
- Driving in pedestrian areas
- Driving in different road condition and on ramps
Reach
The subjects covered in the training course include:
- The operation of the hydraulic controls
- Weight assessment and lift truck stability, Handling unladen pallets and laden loads
- Stacking/de-stacking procedures
- Driving on/off ramps and inclines
- Road vehicle loading/unloading procedures
- Lift truck pre-use checks and refuelling procedures
Each course concludes with 3 tests: practical test of basic operating skills, practical test of ability to carry out a lift truck pre-use check and associated knowledge test.
BCTG
The course includes aspects such as, but is not limited to:
- Introduction to Health and Safety in Construction
- Painting techniques
- Painting and Wallpapering
- Applying wallpaper to internal and external angles and painting a skirting
- Fill and smooth cracks
- Measurement and planning
As you progress you may want to advance skills further. Upon completion of this course it is possible to progress onto Diploma Level 2 with BCTG.
Aspire 4 U
The support covers aspects such as but is not limited to;
- Depression
- Anxiety {including panic/anxiety attacks)
- Grief and Loss
- Anger Management
- Alcohol and Drug dependency
- Addictive Behaviours (food,sex,drug,alcohol,work)
- Self-defeating behaviours
- Childhood Abuse {physical, emotional and sexual)
- Trauma {including accidents and assaults)
- Low Self-Esteem
- Career Issues
- Social Skill Building.
- Sexual Orientation concerns/Transition
- Stress
- Relationship concerns and conflict
- Eating disorders/body image issues
- Gender Identity concerns
Community Footprints
Supporting Teaching and Learning in Schools Course Level 2
This is made up of 9 mandatory units and 2 optional units.
It is aimed at support classroom and teaching assistants in schools who directly support teachers in the teaching and learning of pupils. It provides the knowledge and understanding needed to work directly with children or young people in schools.
Learners should have level 2 in English and Maths or working towards.
Supporting Teaching and Learning in Schools Course Level 3
This is made up of 11 mandatory units.
The course provides the knowledge and understanding needed to work directly with children or young people in schools. Learners will support assessment for learning, develop relationships, promote equality and diversity and understand how to safeguard the wellbeing of children and young people.
Learners must hold equivalent level 2 Maths and English.
RMF Construction
The course should cover aspects such as, but is not limited to:
- Gaining a basic understanding of the construction industry
- Learn relevant legislations and dangers of working in the industry
- Gain a basic understanding of the role and the responsibilities
- A working knowledge of the manufactures handbook for vehicles/machinery
- A good understanding of signs and signals {in various methods of communication)
- Importance of PPE {identifying and maintaining)
- Safety checks such as stop blocks and tipping areas
- Grasping end of shift procedures, shut down and parking procedures
CBWA Training
The course should cover aspects such as, but is not limited to:
- Know the Process and Health & Safety requirements for Metal Inert Gas {MIG) welding.
- Produce a butt weld in the PA flat position
- Produce a lap fillet weld in the vertical position
- Produce a tee fillet weld in the vertical position
- Produce a butt fillet weld in the vertical position
- Produce a tube-to-plate tee fillet weld in the PB horizontal/vertical position
- Know the process and health and safety requirements for Tungsten Inert Gas {TIG) welding
- Produce a butt weld in the PA flat position
- Produce a lap fillet weld in the PF vertical-up position
- Produce a tee fillet weld in the PF vertical-up position
- Produce a butt fillet weld in the PF vertical-up position
- Produce a tube-to-plate tee fillet weld in the PB horizontal/vertical position
Bespoke Training
The course should cover aspects such as, but is not limited to:
- Basic and Advanced Anatomy & Physiology
- Principles of Exercise, Health & Fitness
- Application of Nutrition
- Plan and deliver safe and effective gym sessions
- Acquire awareness of health and safety in an exercise and fitness environment
- Fitness CPD Courses
- Different types of coaching models
- Communication and Interpersonal skills
- Corrective Exercises
- Circuit Training
- Using the correct posture and equipment
- Clients will complete a mandatory portfolio, this help's them refer to once qualified.
- Assessment methods include verbal assessments, short written O&A sessions, video and group practical work, and zoom meetings.
- Our 'Chats 4 Change' programme, enables everyone to have a one-to-one tutorial to monitor progress, set individual targets, discuss preferred teaching and assessment methods and future personal development.
GTG Training
Stage 1 – Medical examination
An LGV medical examination will be arranged with our doctor at a time suitable for you. If satisfied you are medically suitable to become an LGV Driver, the doctor will complete a D4 medical report form then a member of staff will assist you in completing an application for your LGV provisional licence.
The medical and provisional application forms will be sent to the DVLA for processing and will take approximately three weeks to be returned to your home address.
You’ll be provided with login information for online theory test practice. This will give you access to study materials and mock examinations.
Stage 2 – LGV theory test
Please inform us as soon as your licence has been returned, as the LGV theory test cannot be taken until your provisional licence is returned from the DVLA.
The LGV theory tests can be taken at many theory test centres throughout the country. The multiple-choice test consists of 100 questions, the pass mark is 85 and the test lasts for one hour and 15 minutes. The hazard perception test consists of 19 clips and the pass mark is 67 out of 100 and will last for 45 minutes.
Walsall College
Initial assessment and diagnostics
We will first complete an initial introductory session with the learner on a 1:1 basis. Providing the opportunity for this to take place with and without their Impact Advisor (if appropriate). This will focus upon establishing previous experiences and most importantly to capture their interests. This supports the next stage of the engagement. An initial diagnostic assessment for the relevant subject will also be completed at this stage.
Course content & delivery
We will deliver the Level 3 Certificate in Paralegal Legal Practice course and embed the programme in a context of interest for the learner. The course is accredited by the National Association of Licensed Paralegals (NALP) and offers a nationally recognised qualification which provides an excellent introduction to law and legal practice, developing knowledge and skills that will enable students to perform specific legal tasks and work with clients. This flexible course combines online learning with face-to-face lessons in the classroom.
Classroom attendance is alternated with online sessions. Classroom lessons are on a Tuesday evening 6pm-9pm at our Wisemore Campus, Littleton Street West, Walsall WS2 8ES.
DS Gas & Electric Training
The Gas course “Get to Gas: CCN1, CENWAT, CKR1, CMDDA1, CPA1, DAH1, HTR1,LAU1, and MET1” has a duration of 6 months. The first 5 weeks training will take place at our Training Centre.
The next stage of the course will include the candidate working with a Qualified Engineer to build a portfolio of a minimum of 40 jobs which must be completed to ensure the candidate is able to safely and competently work on a ‘real job’ on their own.
The last stage of the course is when the candidate attends the Training Centre to prepare for their ACS Initial Assessment will require 5 days, on successful achievement of the exam they will able to register with the Gas Safe Member Register.
GTG Training
GTG Training are IMI (The Institute of the Motor Industry) accredited training provider that assesses the safety and competence of technicians who inspect heavy vehicles. Technicians who take the IRTEC course and test are assessed on their theoretical and practical skills.
This course will equip the participants with the knowledge and skills to complete these inspections to the required standards. This is an assessment where technicians must pass a practical assessment and two Underpinning knowledge (theory) tests.
Once the technician has passed the underpinning knowledge test, they then have to successfully complete the practical assessment. We have a full range of vehicles for the inspection which include category D and D1.
The course will cover all aspects for the Bus and Coach inspection technician course:
- Explanation of the PCV DVSA inspection manual
- Explanation of the Category of Defects manual
- How the Operator compliance risk score (OCRS) systems work
- How to categorise defects and the associated paperwork.
- Testable items for inspections and annual tests
- Assessment of component wear
- Technicians are committed to compliance and standards.
- Health & Safety (Risk assessment, requirements, duties etc).
- Inspection routines and testing methods as laid out in the DVSA manual covering – Vehicle Body, Braking Systems, Inspection Routines, Transmission, Steering and Suspension and Wheels and Tyres.
Prerequisites - Three years’ industrial experience or a Level 3 S/NVQ (or equivalent qualification) plus at least one year’s experience in a relevant industrial environment.